Cancel Eversource

Table of Contents

• General Information
  
  • Eversource Notice Period & Conditions
    
  • What Information Does Eversource Need?
    
  • What Happens After I Cancel My Eversource Service?
    
  • Can I Also Contact Eversource Directly?
    
  • Can I Revoke My Service Cancellation?
    
  • How Do I Check my Eversource Service?
    
  • How Long Does the Service Cancellation Process Take?
    
• About Eversource
  • What Kind of Services Does Eversource Offer?

General Information

Eversource Notice Period & Conditions

Before canceling, review Eversource’s terms and conditions. The notice period and cancellation requirements vary depending on your service type and location. Most residential customers can cancel without long-term contracts, but business accounts or specific service agreements may have additional conditions.

Eversource generally requires advance notice before terminating services, which can range from a few days to a couple of weeks, depending on local regulations. If you are moving, they may request a forwarding address for final billing and deposit refunds. Checking your billing statement or Eversource’s official website can provide more details on notice requirements.

For customers on budget billing plans, canceling may require a final adjustment of charges to reflect actual energy usage. If you are part of an energy assistance program, ensure that canceling your service does not impact your eligibility for benefits in the future.

What Information Does Eversource Need?

To process your cancellation request, Eversource may require specific details to verify your account. These typically include your full name, account number, service address, and contact information. If you are terminating business service, additional details such as business name and tax identification number may be necessary.

For security purposes, Eversource may also ask for verification, such as the last four digits of your Social Security number or a security question answer. If your account has outstanding balances, you may need to settle them before finalizing the cancellation.

If you have multiple accounts or services under your Eversource profile, ensure you specify which service you are canceling. This is particularly important for customers with both electric and gas services, as canceling one does not automatically terminate the other.

What Happens After I Cancel My Eversource Service?

Once your cancellation request is processed, Eversource will schedule a service termination date based on your request and their policies. If you are moving, the service will be disconnected on the agreed date, and you will receive a final bill.

If you have a security deposit on file, Eversource will typically apply it to any outstanding balance. If there is a remaining credit, they will issue a refund. Keep an eye on your email or physical mail for a final account statement confirming the disconnection and any additional fees or refunds.

Customers who are signed up for paperless billing should check their online account for their final bill. If you need a hard copy for record-keeping purposes, you may have to request one before closing your account.

For customers enrolled in automatic payments, it is advisable to confirm that future transactions are canceled to avoid unnecessary charges. Some users may need to manually deactivate autopay settings in their Eversource online account.

Can I Also Contact Eversource Directly?

Yes, you can cancel your service directly through Eversource. There are multiple ways to initiate the cancellation:

• Online Cancellation: Log into your Eversource account and navigate to the service management section to submit a cancellation request.
• Phone Cancellation: Contact Eversource’s customer service to request service termination. Be ready to provide your account details for verification.
• In-Person Cancellation: Some Eversource locations allow customers to visit a local service center to request cancellation.
• Mail Cancellation: In some cases, written cancellation requests may be required for business accounts or specific contract agreements.

Can I Revoke My Service Cancellation?

If you decide to keep your Eversource service after requesting cancellation, you may be able to revoke your request. This depends on how far along the cancellation process is. If your request is still pending, you can contact customer support to stop the disconnection. However, if the cancellation has already been processed, you may need to submit a new service request to reinstate service at your location.

Some customers who revoke their cancellation may receive offers to switch to energy-saving programs or different billing plans. If you are considering keeping your service, ask about available options to maximize benefits.

How Do I Check my Eversource Service?

You can monitor your Eversource service details by logging into your online account. This will show information about your billing history, current service status, and upcoming disconnection date if you have already initiated cancellation.

For customers without an online account, contacting customer support is the best way to verify account status. They can confirm whether your service is still active, check for pending charges, and provide information on your final bill.

Checking for service interruptions can also help ensure that your cancellation request has been processed. If you continue to receive energy service after your scheduled termination date, contact Eversource to confirm that your request was completed successfully.

How Long Does the Service Cancellation Process Take?

The timeline for canceling Eversource service depends on your location and account type. Residential customers can often schedule cancellations within a few days, while business accounts may require a longer processing period.

If you need same-day or expedited cancellation, you may need to call customer service directly. Keep in mind that immediate disconnections may involve additional fees or require meter access for final readings. For those on budget billing plans, final settlements may take extra time to calculate.

Customers moving out of state should check if Eversource operates in their new area. If Eversource services the new location, transferring service instead of canceling may be a convenient option.

About Eversource

Eversource Energy is a utility company that provides electricity and natural gas services to customers in Connecticut, Massachusetts, and New Hampshire. As one of the largest energy providers in the region, it serves residential, commercial, and industrial clients with a focus on sustainability and energy efficiency programs.

What Kind of Services Does Eversource Offer?

Eversource offers a variety of utility services, including:

• Electricity Service: Providing power to homes and businesses with various rate plans and energy-saving programs.
• Natural Gas Service: Offering residential and commercial gas supply for heating, cooking, and industrial applications.
• Energy Efficiency Programs: Providing rebates, audits, and incentives to help customers reduce energy usage.
• Renewable Energy Options: Supporting green energy initiatives and solar programs for environmentally conscious customers.

Customers can manage their services online, enroll in autopay, and participate in conservation programs to optimize energy use.