These General Terms and Conditions outline the rules and guidelines for using this platform. By accessing or engaging with the site, you agree to these terms, which are designed to promote a secure and positive experience for all users.
We encourage you to review these terms carefully to understand the rights and responsibilities associated with using this platform. If you have any questions or need further clarification, please feel free to reach out.
NOTICE: THESE TERMS CONTAIN AUTORENEWAL PAYMENT PROVISIONS FOR SUBSCRIBERS OF “MY UNSUBBY.” SUBSCRIBERS SHOULD READ SECTION “PAYMENT” CAREFULLY.
For easy navigation, please refer to the table of contents below, which outlines the key sections of these Terms and Conditions:
Definitions for General Terms and Conditions:
Unsubby: Refers to our organization, which offers subscription termination services. Throughout this document, we may also use "We" or "Us" to refer to Unsubby.
Consumer: Any natural person interacting with Unsubby or utilizing Unsubby’s services.
Termination: The process through which a consumer uses Unsubby to end subscriptions or contracts with external providers.
Provider: The company or organization with which you hold a subscription that you wish to cancel.
Services: The range of options available to consumers through Unsubby, including for cancelling subscriptions through Unsubby, also known as “termination services.”
User: An individual engaging with Unsubby’s services.
Unsubby, part of Single Click Solutions.
Postal address: Wilhelminaplein 1-40, Rotterdam
For customer service: [email protected]
Chamber of Commerce number: 90502558
3.1 These General Terms and Conditions govern all agreements made between Unsubby and individuals (consumers) regarding the use of Unsubby's services.
3.2 By accessing and using Unsubby's services, consumers are accepting and agreeing to abide by these General Terms and Conditions.
4.1 Unsubby provides consumers with the option to cancel existing agreements and subscriptions with third-party entities.
4.2 Our service includes delivering essential contact information for the provider and supplying ready-to-use cancellation letters.
4.3 Offers from Unsubby may be time-sensitive or come with additional specific terms, which will always be clearly communicated.
4.4 Each offer is detailed accurately, outlining the scope of services provided and, where relevant, the characteristics of any products involved.
4.5 It is the consumer's responsibility to carefully review the offer, fully understanding the implications, rights, and responsibilities that come with accepting it.
4.6 Unsubby offers a one-time cancellation service and also a subscription-based cancellation service called My Unsubby. The subscription service provides users with ongoing support and multiple cancellations per month for a monthly fee.
5.1 An agreement between Unsubby and the consumer is established once the consumer starts using Unsubby's services, including but not limited to obtaining provider contact details or utilizing our service to print and mail termination letters.
5.2 By engaging Unsubby's services, the consumer acknowledges and accepts any financial obligations incurred from such use.
5.3 Unsubby retains the authority to deny service or terminate agreements if there is evidence of misuse, fraudulent activity, or violation of our Terms and Conditions.
6.1 Consumers are obligated to accurately and fully provide all necessary information for utilizing Unsubby’s services.
6.2 Once all necessary information is provided by the consumer, Unsubby will proceed and send the cancellation letter. However, if there are delays with the third-party provider, Unsubby is not responsible for any delays or any recurring fees that may be incurred.
6.3 Unsubby cannot assure the successful cancellation of contracts or subscriptions with third-party providers. It is the consumer's duty to ensure that cancellations are correctly executed.
6.4 It is the consumer’s responsibility to ensure that cancellation letters are sent promptly and correctly and to adhere to any guidelines provided by Unsubby.
6.5 By using our services, you represent, warrant, and agree:
6.6 You agree not to use our services:
6.7 By using Unsubby’s services, you confirm that you are at least eighteen (18) years of age or older.
6.8 If we discover that a User is in violation of these General Terms and Conditions, we reserve the right to take appropriate actions, including terminating the user’s account and services. Failure to abide by the above section constitutes a breach of these Terms, which may result in immediate termination of your access to the services.
Unsubby maintains the right to suspend or disable your access to the services or terminate these Terms, at our sole discretion and without prior notice to you if you breach the Terms, or if Unsubby otherwise determines such action is warranted. Unsubby reserves the right to revoke your access to and use of the services at any time, with or without cause.
7.1 To request the cancellation of a termination process, consumers should promptly email [email protected]. If the termination notice has not been dispatched, Unsubby will cancel the request and notify the consumer. However, if the cancellation notice has already been processed and sent, Unsubby cannot reverse the cancellation.
In the U.S., while specific cancellation rights may vary by state, consumers generally have the right to cancel certain types of contracts within a specific timeframe. For services initiated with the consumer's explicit consent, such as sending a paid termination letter, agreeing to the immediate commencement of service constitutes a waiver of any statutory cancellation rights.
7.2 If it's too late to cancel because the termination letter has been sent, Unsubby advises the consumer to directly contact the service provider. The responsibility for further actions then shifts to the consumer.
7.3 Consumers carry the responsibility and proof for the correct and timely execution of withdrawal rights. It's important to note that services are executed promptly, necessitating swift communication for any withdrawals.
7.4 Upon valid exercise of withdrawal rights, Unsubby will refund any fees paid by the consumer for the cancelled service. Refunds will be processed promptly and returned to the consumer's original payment method.
7.5 Once a cancellation request has been fulfilled and sent to the provider, Unsubby's responsibility ends. The consumer then assumes full responsibility for the cancellation.
7.6 The activation of withdrawal rights automatically terminates any related agreements associated with the cancelled service.
7.7 If you wish to cancel your My Unsubby subscription, you can do so at any time via our platform or by emailing our customer support. Please see ‘Payment” for more information.
8.1 According to U.S. federal law, consumers generally have the right to a cooling-off period for certain purchases.
8.2 However, the cooling-off period does not apply to Unsubby’s services because the fees for our services are below the $25 threshold.
8.3 By using our services, you acknowledge and agree that the right to a cooling-off period does not apply to transactions made with Unsubby.
9.1 At Unsubby, we are committed to customer satisfaction. If, for any reason, you are not fully satisfied with our service, we offer a 100% refund guarantee.
9.2 Refund requests must be submitted within thirty (30) days of purchase. To request a refund, please email [email protected], including your order number and a brief explanation for the request. Refunds will be issued to the original payment method within five to seven (5-7) business days. If the original payment method is unavailable (e.g., expired card), we will work with you to arrange an alternative refund method, such as PayPal or bank transfer.
9.3 Refunds will be issued exclusively to the original payment method used for the transaction. This ensures a secure and verifiable process, consistent with industry standards. In cases where the original payment method is no longer available (e.g., expired card or closed account), Unsubby will review and consider alternative refund methods, such as PayPal or bank transfer, on a case-by-case basis, provided sufficient verification is completed.
9.4 If the cancellation letter has already been sent, Unsubby will still process the refund. However, we are unable to reverse or stop the cancellation. If you wish to reactivate the subscription, please contact the service provider directly to discuss reactivation or any other changes.
9.5 Unsubby reserves the right to limit or deny refunds in cases where there is evidence of abuse or fraudulent use of our service.
9.6 Should Unsubby enable electronic notification for service withdrawal, we will immediately acknowledge receipt of such notifications to the consumer.
9.7 Unsubby commits to refunding any payments made by consumers for canceled services promptly, aiming to process all refunds within fourteen (14) days following the notification of withdrawal.
9.8 Refunds will be issued using the original payment method utilized by the consumer unless the consumer specifically requests and agrees to a different refund method. All refunds will be processed without imposing any fees on the consumer.
10.1 Unsubby is committed to handling every service request with the highest level of care and diligence.
10.2 The execution of services is based on the address details provided by the consumer. These details must be accurate to ensure successful service delivery.
10.3 Unsubby aims to fulfill all accepted service requests promptly. Should there be any delay in service delivery, we will notify the consumer without delay, ensuring communication occurs within two (2) weeks from the date of the request.
10.4 If a service cannot be completed as agreed, leading to its cancellation, Unsubby will promptly issue a refund for any payments made by the consumer for the specific service.
10.5 Termination notices are dispatched through a postal service. Should any issues arise, consumers are encouraged to immediately contact Unsubby for resolution. We're open to reprocessing requests as needed to meet your service expectations.
10.6 Please note that the service execution timelines indicated on our website serve as estimates. They are not guaranteed and should not be construed as such.
11.1 Consumers are required to pay for Unsubby's services based on the current rates listed unless a different arrangement has been agreed upon. Additional My Unsubby autorenewal terms are found within this section.
11.2 Payments must be made using the options provided on Unsubby’s website.
11.3 Unsubby retains the authority to modify service rates. Any pricing changes will be communicated to consumers and will take effect following such notification.
11.4 By placing an order, you authorize us to use the payment method provided for future transactions related to additional or supplementary services that you may choose to accept. These services, including details and pricing, will be clearly presented to you before any charges are made, ensuring you have the opportunity to make an informed and deliberate decision to decline or proceed.
11.5 When you subscribe to My Unsubby, you will begin with a 7-day free trial. During this trial period, you can use the full range of services provided by My Unsubby without any charge. If you decide to continue using the service after the trial period, your subscription will automatically renew at the price and for the duration disclosed to you at the signup of your trial.
11.6 IMPORTANT NOTICE ABOUT AUTO RENEWAL SUBSCRIPTIONS
After the trial period, your My Unsubby subscription with us will continue to auto-renew on a monthly basis until terminated.
The renewal cost for your subscription will automatically be charged, at the then-current rate for your subscription. The current subscription pricing can be found at our My Unsubby page.
To avoid the automatic renewal of your subscription, you must cancel your Subscription prior to the end of your current billing cycle. If you do not cancel before the end of your current billing cycle, your subscription will continue as scheduled.
If you cancel your subscription prior to the end of your current billing cycle, you will be entitled to continue to access your subscription through to the end of your current subscription period. At the end of your subscription period, you will immediately lose all access to any content or features provided through your subscription.
If you choose to discontinue your subscription for any reason before the expiration of the subscription term for which you have paid, you may cancel your subscription and opt out of auto-renewal by following the measures in Section 11.7.
11.7 You can cancel your My Unsubby subscription at any time through the 'Subscription & Payment Methods' section under 'My Account' on our platform, or by emailing [email protected]. If you cancel during the 7-day trial period, you will not be charged. If you cancel after the trial period, you will not receive a refund for the current billing cycle, but you will not be billed for subsequent months.
12.1 Unsubby is committed to protecting consumer privacy and handles personal data in strict adherence to relevant laws, as detailed in our Privacy Policy.
13.1 Unsubby is responsible for damages only in cases of harm to life, body, or health due to our negligence or intentional misconduct, or when we violate critical contractual obligations. Additionally, we are liable for damages resulting from gross negligence or intentional acts by Unsubby, our legal representatives, or our agents.
13.2 Unsubby is not liable for issues or delays caused by inaccurate or incomplete information supplied by the consumer.
13.3 Our total liability for any damages is capped at the amount the consumer has paid for our services.
13.4 The liability limitations stated above also protect Unsubby’s legal representatives and agents against direct claims.
13.5 Consumers agree to protect Unsubby from any third-party claims arising from the consumer’s violation of rights or failure to fulfill obligations, except where Unsubby is not at fault for the breach. This protection covers claims related to the content the consumer shares or transmits using Unsubby’s services.
13.6 Unsubby is not responsible for the content or availability of third-party websites linked from our site.
14.1 Unsubby is not required to meet its service obligations in the event of force majeure.
14.2 Force majeure includes any situations outside of Unsubby's control that significantly disrupt our ability to fulfill our duties, such as natural disasters, labor strikes, technical breakdowns, or actions by government authorities.
14.3 Should a force majeure event occur, Unsubby will promptly notify the consumer, and both parties will collaborate to identify a feasible resolution.
15.1 Unsubby retains the authority to modify or update these General Terms and Conditions at any time.
15.2 Any changes to these Terms will become effective once they have been communicated to consumers. Should a consumer disagree with the revised Terms, they have the option to end their agreement with us.
16.1 If you have concerns or complaints about Unsubby's services, please let us know as soon as you can, ideally within fourteen (14) days of the issue arising. Describe your complaint thoroughly and send it to us at [email protected].
16.2 We aim to respond to all complaints within fourteen (14) days of receiving them. If it looks like we’ll need more time to investigate, we’ll let you know within this initial 14-day period, providing you with a receipt acknowledgment and an estimated timeline for a comprehensive reply.
16.3 Should we be unable to resolve a complaint to your satisfaction within a reasonable timeframe or no later than three months after submission, the matter may escalate to a formal dispute resolution process.
17.1 You acknowledge and agree that our services may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Except as expressly authorized by Unsubby, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on our services or Service Content, in whole or in part, except that the foregoing does not apply to any of your own feedback that you legally upload to our services.
17.2 The Unsubby name and logos are trademarks and Service marks of Unsubby (collectively the “Unsubby Trademarks”). Other Unsubby, product, and Service names and logos used and displayed via our services may be trademarks or Service marks of their respective owners, who may or may not endorse or be affiliated with or connected to Unsubby. Nothing in these Terms or in our services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Unsubby Trademarks displayed through our services, without our prior written permission in each instance. All goodwill generated from the use of Unsubby Trademarks will inure to our exclusive benefit.
17.3 You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, and other information unrelated to information you provide (“Feedback”), provided by you to Unsubby is non-confidential, and Unsubby will be entitled to the unrestricted use and dissemination of this Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You acknowledge and agree that Unsubby may preserve content, and may also disclose Feedback or content if required to do so by law, or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Unsubby, its users, and the public. You understand that the technical processing and transmission of our services, including your content, may involve: (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connecting networks or devices.
18.1 If any part of these General Terms and Conditions is found to be invalid or unenforceable, the rest will continue to be valid and enforceable.
18.2 These General Terms and Conditions are effective as of 02-28-2025 superseding any previous versions.
18.3 Unsubby reserves the right to transfer its rights and obligations under these terms to another party.
18.4 A copy of these General Terms and Conditions is accessible on Unsubby’s website and can be provided upon request.
18.5 The validity, interpretation, construction, and performance of these Terms shall be governed by the laws of the United States, where applicable, and otherwise by the laws of the State of Illinois, without regard to its principles of conflicts of laws. Any dispute arising out of these Terms shall be heard in a court of competent jurisdiction over cases and controversies arising in Illinois.
18.6 The failure of Unsubby to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
18.7 In case any provision of these General Terms and Conditions is found by a court of competent jurisdiction to be invalid, the validity, legality, and enforceability of the remaining provisions will not be affected and remain in full effect. The parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision.
18.8 You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of the use of the Platform or these General Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.