1. Cancel
  2. Refund

Understanding Your Transactions 

Do you have questions about your recent Unsubby transaction? We're happy to help. We offer a 100% money-back guarantee if you're not satisfied with our service. Below are some frequently asked questions to help you better understand your transaction:

Refunds are faster and completely free,
unlike chargebacks which can take longer and may involve additional costs.

Unsubby is a user-friendly online platform that provides a way to cancel subscriptions, memberships, contracts, and other agreements. For $21.95, we help you save time and effort by sending a cancellation letter on your behalf to the respective organization. With Unsubby, you don’t have to worry about finding the correct contact details or drafting a formal cancellation letter.

My Unsubby is a subscription service that allows you to process up to 5 cancellations every 4 weeks for a fixed fee of $9.95 every 4 weeks. With this plan, you can cancel multiple subscriptions without paying separately for each letter.

- Unlimited access to our platform. - A convenient dashboard with an overview of all your cancellations. - Cost savings if you need to cancel multiple subscriptions. - You can try the plan for free with a 7-day trial period.

The amount you paid covers the services provided by Unsubby, which include: - Generating a proper cancellation letter. - Sending the cancellation letter to the company you wish to cancel. - Support for any questions regarding the Unsubby cancellation process. For My Unsubby subscribers, a fixed fee of $9.95 every 4 weeks covers up to 5 cancellations. For one-time cancellations, you pay $21.95 per letter sent. This is always clearly communicated upfront.

Once your payment is completed, we immediately begin drafting and sending your cancellation letter to the designated company. However, it may take a few days for the company to receive and process your request. Processing times depend on the company's internal procedures. If you haven’t received confirmation from the company after a few days, we recommend contacting them directly. This can help ensure your cancellation is properly processed.

The description ‘UNSUBBY CANCEL SERVICE’ on your credit card statement indicates that you made a payment for an Unsubby service. This is the standard name used for payments to Unsubby and refers to the cancellation service we provided.

‘Unsubby via Mollie’ means your payment was processed through Mollie, our payment processor. Mollie is a secure and reliable payment partner that ensures your transaction is handled correctly. This name appears on your bank statement when you use Unsubby.

‘MOL*UNSUBBY’ is the name that appears on your credit card statement when you make a payment to Unsubby via Mollie, our payment processor. Mollie ensures secure payment handling, and this label identifies that the transaction is related to our services.

These are names that appear on your statement to indicate that you have made a payment to Unsubby. These names are standard descriptions for payments related to our cancellation services.

If you made a payment via PayPal, you will see the name Single Click Solutions B.V. on your statement. This is the official company name of Unsubby and is used for processing payments. This designation is fully legitimate and linked to the services you purchased through Unsubby.

Single Click Solutions B.V. is the parent company of Unsubby. This company manages and operates the Unsubby platform and is responsible for the development and execution of our services. All payments to Unsubby are processed under the business name Single Click Solutions B.V.

Why Refunds Are Better Than Chargebacks 

At Unsubby, we offer a quick and simple refund process that saves you time and money. A chargeback through your bank or credit card provider can often lead to:

  • Higher costs: Banks may charge additional administrative fees for processing chargebacks.
  • Long processing times: Chargebacks can take weeks to be fully processed.
  • Potential complications: Chargebacks may limit your access to our services or result in account restrictions.

We recommend requesting a refund directly from us. Our customer support team is always available to assist you as quickly as possible. 

Note: If you initiate a chargeback, you will not be eligible for a refund, and additional costs may apply.

 

Are You Sure You Want a Refund? 

Hey, we get it—sometimes things don’t go as expected. But before you fill in the refund form, let’s take a moment to consider everything we’ve already done for you: 

✅ Saved you a trip to the post office (no standing in line, no hunting for stamps).
✅ Covered the cost of printing and mailing the letter, so you didn’t have to spend extra on paper, envelopes, or postage.
✅ Saved you from the classic printer struggle. You know, when it decides now is the perfect time to stop working or run out of ink. No frantic cartridge orders, no tech troubleshooting, no stress.
✅ Found the right contact details, so you didn’t have to dig through endless customer service pages. 
✅ Created a formal, properly formatted cancellation letter (because let’s be honest, who actually enjoys writing those?). 
✅ Sent everything to the right place, hassle-free.

If it’s just a misunderstanding, maybe take another look at your cancellation request. We’re happy to help clarify anything! But if you’re still not happy, no worries—we stand by our 100% refund guarantee. 

Whatever you decide, we’re here to make life easier for you. 💙 

TrustScore: 4.1 | Based on more than 9000 reviews

Request A Refund

Still thinking about it? No worries—we’re here to help. If you’ve decided to move forward with your refund request, just fill out the form below: 

What Happens After You Submit Your Request? 

Verification: Once you submit the form, you will receive an email to verify your request. Please check your inbox (and spam folder) for the verification link. 

Confirmation: After verification, you will be redirected to a confirmation page with an overview of your request.

Response from Our Team: Within 1-2 business days, you will receive a response from our support team. If your refund is approved, the amount will be refunded immediately, and you can expect to see it in your account within 5 business days.

Important: Refunds can only be issued to the same payment method used for your original purchase. 

 

Our Refund Policy Details 

At Unsubby, we are committed to customer satisfaction. If, for any reason, you are not fully satisfied with our service, we offer a 100% refund guarantee. 

Refund requests must be submitted within thirty (30) days of purchase. To request a refund, please email support.us@unsubby.com, including your order number and a brief explanation for the request. Refunds will be issued to the original payment method within five to seven (5-7) business days. If the original payment method is unavailable (e.g., expired card), we will work with you to arrange an alternative refund method, such as PayPal or bank transfer. 

Refunds will be issued exclusively to the original payment method used for the transaction. This ensures a secure and verifiable process, consistent with industry standards. In cases where the original payment method is no longer available (e.g., expired card or closed account), Unsubby will review and consider alternative refund methods, such as PayPal or bank transfer, on a case-by-case basis, provided sufficient verification is completed. 

If the cancellation letter has already been sent, Unsubby will still process the refund. However, we are unable to reverse or stop the cancellation. If you wish to reactivate the subscription, please contact the service provider directly to discuss reactivation or any other changes. 

Unsubby reserves the right to limit or deny refunds in cases where there is evidence of abuse or fraudulent use of our service. 

This refund policy complies with all applicable consumer protection laws in the regions where Unsubby operates, ensuring fair and transparent treatment for our customers.