Cancel Wyze

Table of Contents

• General Information
  • Wyze Notice Period & Conditions
  • What Information Does Wyze Need?
  • What Happens After I Cancel My Wyze Subscription?
  • Can I Also Contact Wyze Directly?
  • Can I Revoke My Subscription Cancellation?
  • How Do I Check my Wyze Subscription?
• About Wyze
  • What Kind of Subscriptions Does Wyze Offer?

General Information

Wyze Notice Period & Conditions

When canceling your Wyze subscription, it is important to understand the company’s policies regarding cancellations and refunds. Wyze operates on a prepaid subscription model, meaning once you pay for a period, your access remains active until the end of the billing cycle, even if you cancel early.

For monthly subscribers, cancellation takes effect at the end of the current billing period, ensuring that you will not be charged further. Users on annual or multi-month plans should check whether they qualify for a refund. Wyze typically does not offer prorated refunds but may provide a full refund if the request is made within a certain window after the initial purchase. Always review the refund terms before proceeding.

If you purchased your Wyze subscription through a third-party provider like Google Play or Apple’s App Store, their respective refund and cancellation policies will apply. Make sure to check their terms for additional details on processing times and eligibility. Refunds for subscriptions managed through these platforms may take several business days to process, depending on their specific terms. If you encounter delays in processing your refund, contacting the support team of the platform you used to subscribe can help resolve issues faster.

Additionally, some users may have promotional or discounted subscriptions. It is important to check whether canceling early affects any promotional offers, as some discounts may no longer be available upon reactivation.

What Information Does Wyze Need?

When requesting to cancel your Wyze subscription, you may need to provide specific details to verify your account. These typically include:

• The email address linked to your Wyze account
• The subscription type (e.g., Cam Plus, Cam Protect, or Wyze Home Monitoring)
• Payment details (if required for verification)
• Order or transaction confirmation number

Having this information readily available can help expedite the cancellation process and prevent unnecessary delays. If you have multiple subscriptions, ensure that you specify which one you wish to cancel. For users with bundled subscriptions, Wyze may require you to cancel each service separately.

If you are unsure about the plan associated with your account, you can check your Wyze account settings to see all active subscriptions before proceeding with cancellation.

What Happens After I Cancel My Wyze Subscription?

After canceling your Wyze subscription, several things will happen depending on the services you were using:

• Subscription benefits remain active: Your premium features will continue until the current billing cycle ends.
• Limited access to features: If you were using a paid subscription for Wyze Cam Plus or Home Monitoring, some premium features like event recording and AI detection may be disabled.
• No further charges: Once your subscription expires, you will not be billed unless you manually renew it.
• Device functionality remains: Wyze cameras and devices will still work, but certain features may be restricted to free-tier capabilities.

If you plan to resubscribe in the future, you may need to manually reactivate premium services. Some promotions or discounts may no longer be applicable upon reactivation. It is also advisable to check for any changes in pricing or terms of service, as Wyze updates its subscription plans periodically.

Can I Also Contact Wyze Directly?

Yes, if you encounter issues while canceling your subscription, you can contact Wyze customer support directly. Wyze offers multiple support channels, including:

• Live Chat: Available through the Wyze Help Center for real-time assistance.
• Email Support: Submit a support ticket with cancellation inquiries.
• Phone Support: Available for users needing direct assistance.

If you purchased your subscription through a third-party platform, you may need to contact that provider for cancellation support. Be sure to confirm that your request has been successfully processed to avoid unexpected charges.

Can I Revoke My Subscription Cancellation?

If you change your mind after canceling your Wyze subscription, you may be able to reactivate it before the current billing period ends. Log in to your Wyze account, navigate to the subscription management section, and look for a renewal option.

If your subscription has already expired, you may need to repurchase a plan at the current rate. Some promotions or discounts available at the time of your original purchase may no longer be applicable. Additionally, Wyze periodically updates its subscription offerings, so reviewing any new benefits or pricing structures before reactivating can be beneficial.

How Do I Check my Wyze Subscription?

To confirm your Wyze subscription status, follow these steps:

1. Log in to your Wyze account at Wyze.com.
2. Navigate to the Account Settings section.
3. Click on Subscriptions & Billing.
4. Review your active plans, renewal dates, and billing history.

If auto-renewal is enabled and you want to turn it off, you can adjust these settings in this section.

About Wyze

Wyze is a smart home technology company offering affordable security cameras, smart locks, home monitoring services, and AI-driven features. Known for its cost-effective yet feature-rich devices, Wyze provides users with cloud-based video storage, advanced AI recognition, and customizable security options.

What Kind of Subscriptions Does Wyze Offer?

Wyze offers several subscription plans that enhance the functionality of its smart home products, including:

• Wyze Cam Plus: AI-powered event detection, unlimited cloud recording, and advanced recognition for people, pets, and vehicles.
• Wyze Home Monitoring: Professional monitoring services, emergency response, and smart home integrations.
• Wyze Cam Protect: Expanded security features, additional storage, and priority support.

Each plan provides flexible security and automation solutions for smart home users.