Cancel Wix

Table of Contents

• General Information
  • Wix Notice Period & Conditions
  • What Information Does Wix Need?
  • What Happens After I Cancel My Wix Subscription?
  • Can I Also Contact Wix Directly?
  • Can I Revoke My Subscription Cancellation?
  • How Do I Check my Wix Subscription?
• About Wix
  • What Kind of Subscriptions Does Wix Offer?

General Information

Wix Notice Period & Conditions

When canceling your Wix subscription, it’s essential to be aware of the platform’s policies regarding cancellation and refunds. Wix operates on a prepaid basis, meaning that once you have paid for a subscription period, you will have access until the end of the billing cycle, even if you cancel before that date.

For monthly subscriptions, cancellation takes effect at the end of the current billing cycle, meaning you won’t be charged further, but you’ll retain access to Wix’s premium features until the period expires. Users who have annual subscriptions should check whether they qualify for a refund. Wix typically offers refunds within a limited window (14 days from purchase) for first-time annual plan purchases.

If you cancel beyond the refund window, you will still have access until the subscription period ends, but Wix does not provide prorated refunds for unused time. It’s important to check your specific plan’s terms before proceeding with cancellation. In some cases, Wix may offer promotional discounts or retention offers to users who attempt to cancel, so it might be beneficial to review any available offers before finalizing your decision.

What Information Does Wix Need?

When requesting to cancel your Wix subscription, you will need to provide the following details:

• The email address associated with your Wix account
• The specific plan or service you wish to cancel (e.g., website subscription, business email, domain services)
• Payment details (for verification if needed)
• Subscription reference or confirmation email (if applicable)

Having this information prepared in advance will help ensure a smooth cancellation process and prevent unnecessary delays. If you have multiple subscriptions within Wix, ensure that you specify which one you intend to cancel to avoid unwanted service disruptions.

What Happens After I Cancel My Wix Subscription?

Once you have canceled your Wix subscription, several things will occur depending on the services you were using:

• Premium features will be removed: If your site was using a paid plan, premium features such as a custom domain, extra storage, and Wix branding removal will no longer be available.
• Your website will revert to the free Wix plan: If you were hosting a site on a paid plan, your site will revert to the free Wix plan, meaning it will display Wix ads and have a Wix-assigned domain.
• Domain services will be affected: If you registered a domain through Wix and wish to keep it, you may need to transfer the domain to another provider before canceling your premium subscription.
• No further charges: Once you have successfully canceled your plan, Wix will no longer charge you for that specific service in future billing cycles.

Additionally, if you have active third-party applications integrated into your Wix site, you may need to cancel or disable those services separately. Failing to do so might result in ongoing charges from third-party providers despite canceling your Wix subscription.

If you change your mind, you can always renew your plan before the subscription period ends without losing any data. However, if you let your subscription expire and later decide to reactivate it, you may need to repurchase any premium features at the current pricing.

Can I Also Contact Wix Directly?

Yes, if you encounter any difficulties canceling your subscription, Wix offers several customer support options to assist you. You can reach out through:

• Live Chat Support: Available through the Wix Help Center for immediate assistance.
• Phone Support: Users with premium plans may have access to direct phone support for more complex issues.
• Email Support: For non-urgent queries, contacting Wix via email is an option.
• Community Forum and Help Articles: Wix provides a robust knowledge base where you can find step-by-step guides and solutions for common issues.

If you are unable to cancel through the website, reaching out to Wix support can provide alternative solutions and ensure your request is processed correctly. In some cases, contacting support may also help users resolve billing issues or qualify for refunds beyond the standard refund window.

Can I Revoke My Subscription Cancellation?

If you decide to continue using Wix services after initiating a cancellation, you may be able to revoke your cancellation request before the end of the billing period.

To do this, log into your Wix account, navigate to Premium Subscriptions, find the canceled plan, and check if an option to renew or reactivate is available. If your subscription has already expired, you may need to re-purchase a plan at the current pricing. Some services, such as domain registration, may have limited windows for reinstatement, so it's advisable to act quickly if you wish to reactivate your subscription.

How Do I Check my Wix Subscription?

To check the status of your Wix subscription, follow these steps:

1. Sign in to your Wix account at Wix.com.
2. Click on your Account Settings.
3. Navigate to Subscriptions & Billing.
4. Review your active plans, expiration dates, and renewal settings.

If your subscription is set to auto-renew, you will see the upcoming billing date, and you can choose to disable auto-renewal if needed.

About Wix

Wix is a leading website-building platform that provides users with intuitive tools to create websites, blogs, and online stores without requiring coding expertise. With millions of users worldwide, Wix offers customizable templates, drag-and-drop functionality, and built-in marketing tools to help individuals and businesses establish an online presence effortlessly.

What Kind of Subscriptions Does Wix Offer?

Wix provides several types of subscriptions catering to different needs, including:

• Website Plans: Basic and advanced plans for personal or business websites.
• Business & eCommerce Plans: Plans with eCommerce capabilities for online stores.
• Domain Services: Options for registering and managing custom domain names.
• Wix Apps & Add-ons: Additional features like email marketing, SEO tools, and appointment scheduling.