Cancel Cleo

Table of Contents

• General Information
  
  • Cleo Notice Period & Conditions
    
  • What Information Does Cleo Need?
    
  • What Happens After I Cancel My Cleo Subscription?
    
  • Can I Also Contact Cleo Directly?
    
  • Can I Revoke My Subscription Cancellation?
    
  • How Do I Check my Cleo Subscription?
    
• About Cleo
  
  • What Kind of Subscriptions Does Cleo Offer?
    

General Information

Cleo Notice Period & Conditions

Before proceeding with cancellation, it is important to understand Cleo’s notice period and conditions. Cleo operates on a recurring billing model, meaning your subscription will automatically renew unless you cancel before the next billing date.

Cleo’s monthly subscriptions renew at the end of each billing cycle. To avoid being charged for the next month, cancellations must be made before the renewal date. If you cancel after renewal, you may still have access to Cleo’s premium features until the end of your current billing period, but you won’t receive a refund for the remaining days.

If you signed up for a free trial, the subscription will automatically transition into a paid plan unless you cancel before the trial ends. Once the trial converts to a paid membership, the full subscription fee is charged to your selected payment method.

What Information Does Cleo Need?

When canceling your Cleo subscription, you may need to provide specific details to verify your account. This information can include:

• Your registered email address
• The phone number linked to your Cleo account
• Your Cleo account credentials (for authentication purposes)
• The last four digits of the payment method on file

If you subscribed to Cleo via Apple App Store or Google Play, cancellation must be processed through those platforms rather than directly through Cleo’s website or app.

What Happens After I Cancel My Cleo Subscription?

Once your cancellation request is submitted, Cleo will confirm your membership deactivation via email or an in-app notification. If you cancel before your next billing date, you will continue to have access to Cleo’s premium features until the end of the current subscription period. After that, your account will revert to the free version, which includes only basic budgeting and financial tracking tools.

If you were enrolled in Cleo Builder, canceling may impact credit-building benefits associated with the program. You may want to check your credit progress before completing the cancellation to avoid interruptions.

If you don’t receive a cancellation confirmation, check your spam folder or log into your Cleo account to verify the status of your subscription.

Can I Also Contact Cleo Directly?

Yes, you can contact Cleo customer support to request a cancellation. Cleo provides support through in-app chat and email assistance. If you experience any issues canceling your subscription, reaching out to their customer service team can help resolve concerns and ensure the cancellation is processed correctly.

For users who subscribed via Apple or Google Play, you will need to manage your cancellation through the respective platform. If you are unsure where your subscription is billed, checking your payment history in the Cleo app or your app store settings can help determine the correct cancellation method.

Can I Revoke My Subscription Cancellation?

If you change your mind after submitting a cancellation request, you may be able to revoke the cancellation before the current billing cycle ends. To do this, log into your Cleo account and navigate to your subscription settings to reactivate your plan.

If your subscription has already expired, you will need to re-subscribe as a new customer. Keep in mind that any previous discounted rates or promotional offers may no longer be available when you re-enroll.

How Do I Check my Cleo Subscription?

You can check the status of your Cleo subscription by logging into your Cleo account and navigating to the subscription or billing section. This section will display:

• Your next billing date
• The current subscription plan (Cleo Plus, Cleo Builder, or Free Version)
• Payment method linked to your subscription
• Cancellation status (active, canceled, or pending cancellation)

If you experience difficulty accessing your account, contacting Cleo’s support team can help retrieve membership details and confirm whether your cancellation request has been successfully processed.

About Cleo

Cleo is an AI-powered financial assistant designed to help users track spending, save money, and improve their financial habits. Unlike traditional banking apps, Cleo uses an interactive chatbot interface to provide users with smart financial insights, automated budgeting tools, and savings recommendations.

Cleo also offers additional services such as:

• Cleo Plus – A premium subscription that includes cash advances, financial coaching, and overdraft protection.
• Cleo Builder – A credit-building service that helps users improve their credit score through responsible financial behavior.
• Smart budgeting tools – Cleo analyzes your spending habits and provides customized financial recommendations.
• Savings automation – Users can set up automated savings rules to build their savings effortlessly.

With a focus on financial empowerment, Cleo aims to make money management more engaging and accessible to users worldwide.

What Kind of Subscriptions Does Cleo Offer?

Cleo offers different membership tiers to cater to various financial needs:

• Cleo Free Plan – Provides basic financial tracking, budgeting insights, and AI-powered money management tools.
• Cleo Plus – A premium subscription offering cash advances, overdraft protection, and enhanced budgeting features.
• Cleo Builder – A subscription designed to help users build credit by reporting financial activity to credit bureaus.

Pricing varies based on the selected plan and may be subject to promotional offers at the time of sign-up.