Cancel AT&T Uverse

Table of Contents

• General Information
  
  • AT&T Uverse Notice Period & Conditions
    
  • What Information Does AT&T Uverse Need?
    
  • What Happens After I Cancel My AT&T Uverse Policy?
    
  • Can I Also Contact AT&T Uverse Directly?
    
  • Can I Revoke My Policy Cancellation?
    
  • How Do I Check my AT&T Uverse Policy?
    
• About AT&T Uverse
  
  • qWhat Kind of Policies Does AT&T Uverse Offer?

General Information

AT&T Uverse Notice Period & Conditions

AT&T typically requires notice before the start of your next billing cycle if you wish to avoid being charged for the following month. U-verse plans are billed monthly, and cancellations made in the middle of the cycle do not result in prorated refunds unless required by state regulations.

If you’re on a promotional contract or a discounted rate plan with a time-bound agreement, early termination fees (ETFs) may apply. The standard ETF can range up to $180 but decreases monthly throughout your agreement. For month-to-month plans, you can cancel without penalties.

AT&T also requires that all leased equipment, such as DVRs, modems, and receivers, be returned within 21 days of service termination. Failure to return equipment may result in non-return fees. It’s advisable to review your latest bill or customer agreement to check for any bundled services that may be affected.

What Information Does AT&T Uverse Need?

To initiate a cancellation, you'll need to verify your account and provide basic information. Be ready with:

• Your AT&T account number
• The name associated with the account
• The billing address
• A contact phone number or email
• The last four digits of the account holder’s SSN or the PIN

When calling AT&T or visiting in-store, you may also be asked for a reason for cancellation. This is optional but can help the representative process the request more efficiently. If your U-verse service includes internet and TV as part of a bundle, you'll be asked whether you want to cancel everything or just specific components.

If you’re returning equipment by mail, you’ll need to confirm your return shipping address and may be given instructions to use UPS or FedEx. AT&T typically sends a confirmation email with the list of returnable items.

What Happens After I Cancel My AT&T Uverse Policy?

Once you’ve submitted a cancellation request, your U-verse service will remain active until the end of your current billing period. There are no partial refunds for unused days unless required by state law. Your account will stop generating monthly charges after the effective cancellation date.

AT&T will send you a final bill detailing any outstanding balances, remaining ETF (if applicable), and whether equipment return charges apply. If there is a credit on your account, that amount will be refunded within a few weeks to your original payment method.

You are required to return leased U-verse equipment within 21 days. This includes your residential gateway, DVR, and any additional receivers. You can drop off items at an authorized UPS Store or FedEx Office location. AT&T covers return shipping when you use their partner network and provides tracking for accountability.

If your U-verse subscription was linked with other AT&T services such as wireless, home phone, or DIRECTV, be aware that canceling U-verse might affect bundled pricing or service discounts. Review your account to confirm whether changes apply to other services.

Can I Also Contact AT&T Uverse Directly?

Yes, AT&T provides several ways to contact them directly to request a cancellation. The most common way is by calling AT&T Customer Support. You can reach a representative by dialing 800-288-2020. Call center hours are typically from 8 a.m. to 7 p.m. local time on weekdays.

If you prefer to cancel in person, you can visit an AT&T store. A representative will verify your identity and help submit the request. This method is useful if you want to return equipment immediately or discuss other AT&T services face-to-face.

AT&T also provides live chat support via its website, although cancellations are usually finalized over the phone or in-store. If you have access to your AT&T online account, you can use the messaging feature or schedule a callback to speak with support.

You should receive a confirmation number after your request has been processed. Save this for your records in case you need to follow up about billing, refunds, or equipment returns.

Can I Revoke My Policy Cancellation?

If you've requested to cancel your AT&T U-verse subscription but later change your mind, there may still be time to reverse the decision. If the cancellation hasn’t taken effect yet, contact AT&T as soon as possible. Their support team can verify the request status and confirm whether it can be paused or revoked.

If the cancellation has already been processed and service ended, restarting U-verse may require placing a new order. This might involve credit checks, new account activation, and potentially a technician visit for installation.

If you are under a contract and canceled early, reversing the cancellation before your final billing cycle ends might allow you to retain any original pricing or promotional discounts. AT&T will confirm whether your account qualifies for reinstatement.

In rare cases where equipment has already been returned or disconnected, reactivation may not be possible, and a fresh installation may be necessary.

How Do I Check my AT&T Uverse Policy?

You can check your U-verse subscription by logging into your AT&T account online or through the myAT&T mobile app. On the dashboard, you can view your current service plan, account number, billing cycle, and the next due date.

If you've already initiated cancellation, the system may show a pending disconnect date. The portal also displays which equipment is associated with your account, helping you track what needs to be returned.

Your billing and order history sections reflect all recent service changes. If you were issued any refunds, account credits, or equipment fees, they’ll appear on your final statement. The message center within your account also shows service notifications, return instructions, and contact details for support.

About AT&T Uverse

AT&T U-verse is a digital telecommunications service that provides internet, television, and home phone services in select regions across the United States. Known for delivering fiber or IP-based services to residential and small business customers, U-verse was launched as AT&T’s answer to traditional cable services.

Although AT&T has shifted much of its focus to newer platforms like AT&T Fiber and DIRECTV Stream, U-verse is still active in certain markets and remains an option for legacy customers. The platform offers integrated TV programming, on-demand video, high-speed internet, and reliable landline telephone service.

U-verse users can manage services through the myAT&T portal, which allows for online bill pay, equipment upgrades, plan changes, and technical support. The service includes advanced features like DVR storage, parental controls, and simultaneous recording capabilities.

What Kind of Policies Does AT&T Uverse Offer?

AT&T U-verse provides several core services, depending on location and plan selection:

• Internet Service: Offers broadband speeds suitable for browsing, streaming, and gaming, using fiber-to-the-node or VDSL technologies.
• Digital Television: Includes live TV, premium channel add-ons, on-demand content, and DVR features with high-definition capabilities.
• Home Phone Service: Landline service with features like voicemail, caller ID, and unlimited nationwide calling.
• Bundled Plans: Customers often combine U-verse internet, TV, and phone in one monthly package for better pricing.
• Mobile App Integration: Some U-verse features are accessible through the myAT&T app, letting users control settings, recordings, and view billing history.