Cancel Asana

Tabe of Contents

• General Information
  
  • Asana Notice Period & Conditions
    
  • What Information Does Asana Need?
    
  • What Happens After I Cancel My Asana Subscription?
    
  • Can I Also Contact Asana Directly?
    
  • Can I Revoke My Subscription Cancellation?
    
  • How Do I Check my Asana Subscription?
    
• About Asana
  
  • What Kind of Subscriptions Does Asana Offer?

General Information

Asana Notice Period & Conditions

Asana works on an automatic renewal system, which means your billing continues unless you cancel before your next due date. You can cancel at any time, but to avoid being charged again, it's recommended to submit your cancellation request before the end of your current billing cycle. The changes take effect at the end of your paid period.

Monthly subscribers can cancel through their workspace or organization settings. The cancellation goes into effect after the last day of your billing period, so there’s no immediate cutoff. If you’re on an annual plan, the same approach applies, but there are no partial refunds. Once you pay for the full year, the service remains active until your paid time ends.

If your plan was purchased through a third-party provider such as Apple or Google Play, cancellation must be handled through those platforms directly. These providers may have different notice periods and billing rules, so it's wise to double-check your purchase method before proceeding.

What Information Does Asana Need?

To cancel your subscription, you must be the billing owner or administrator of the workspace or organization. Asana will not process subscription cancellations from regular members or guests. Within the admin settings, the billing tab displays all current plans, associated users, and billing dates.

You'll need to be logged in to the account tied to the subscription. After accessing the Admin Console, navigate to the Billing section and follow the steps to downgrade or cancel. If you’re unsure which email is linked to billing, use Asana’s support documentation or account settings to verify.

In some cases, especially for legacy accounts or invoices issued via manual payment, Asana might request direct contact with their billing team. You’ll need to provide account information, payment method, and possibly prior invoice numbers to verify ownership.

What Happens After I Cancel My Asana Subscription?

Once your cancellation is confirmed, your premium or business plan will continue until the end of the current billing term. There are no disruptions during this time. You can still access advanced features, use integrations, and manage teams with full privileges until your downgrade date.

When the billing cycle ends, your account will automatically convert to Asana’s free plan. This means that premium features like advanced reporting, timeline view, and custom rules will no longer be available. Your projects and tasks remain intact, but some automation and admin tools may be limited.

Team sizes and collaboration tools might also be affected depending on how many users you have. You will still be able to collaborate with your team, create tasks, and use the core functionality of Asana. However, admin controls and premium support access will be restricted.

Data such as task history, user activity, and project attachments remain associated with your account. Asana does not delete any data when downgrading unless the user manually removes it.

Can I Also Contact Asana Directly?

Yes, if you encounter any billing issues or are unsure about your account settings, Asana offers support through its help portal. While Asana does not provide general phone support, it offers chat and email-based customer service for premium and enterprise users.

You can reach out by logging into your account and accessing the Help option under the profile icon. From there, use the chat function or fill out a support request. Include details like your billing email, organization name, and the nature of the issue to help speed up the resolution.

Asana may also provide specialized guidance for enterprise accounts. In such cases, your dedicated account manager may assist in processing cancellations or adjusting billing plans.

Can I Revoke My Subscription Cancellation?

Yes, as long as your subscription has not fully transitioned to the free plan, you can revoke a cancellation. If you canceled midway through your billing period but changed your mind, simply revisit the billing page and re-select your current plan before the renewal date.

Once your plan has expired, you'll need to upgrade again from the free version. The system will prompt you to choose a plan, confirm user count, and enter payment details. If your account was customized with additional features, you may want to review what changes will apply during the reactivation process.

If you had a custom agreement or invoice-based payment arrangement, reach out to Asana’s support to ensure a smooth return to your previous plan.

How Do I Check my Asana Subscription?

To confirm your current subscription status, log into your account and access the Admin Console. From there, click on the Billing tab. You'll see information including your plan type, number of users, next billing date, and whether the subscription is set to auto-renew.

If you initiated a cancellation, the interface will show when the downgrade takes effect. Asana also sends a confirmation email when your cancellation is submitted. Make sure to keep that email for reference, especially if you plan to reach out to support later.

For team or organization-level plans, only billing owners can see or modify the subscription status. If you’re not the owner, ask your admin for updates or access.

About Asana

Asana is a cloud-based work management platform designed to help teams organize, track, and manage their projects. Known for its intuitive interface and flexible design, Asana enables organizations of all sizes to plan campaigns, set priorities, and hit deadlines.

Founded in 2008, Asana has grown into one of the most recognized tools for productivity and collaboration. It offers robust features like project timelines, task dependencies, portfolio management, automation rules, and integrations with tools like Slack, Zoom, and Google Workspace.

Teams use Asana for everything from marketing to engineering. Whether you’re planning an event, managing sprints, or tracking customer requests, the platform adapts to your needs with scalable functionality.

What Kind of Subscriptions Does Asana Offer?

Asana offers several subscription tiers tailored for different team sizes and needs. The most common are:

• Basic: A free plan for individuals and small teams who need simple task management.
• Premium: Ideal for small teams looking to use timelines, custom fields, and reporting.
• Business: Designed for larger teams and organizations that need portfolios, workload management, and integrations with Salesforce or Adobe.
• Enterprise: A customizable solution with enhanced security, compliance, and dedicated support for larger businesses.

Each plan is billed monthly or annually. Users can upgrade, downgrade, or cancel at any time depending on their team’s size or goals.