Cancel Albert

Table of Contents

• General Information
  
  • Albert Notice Period & Conditions
    
  • What Information Does Albert Need?
    
  • What Happens After I Cancel My Albert Account?
    
  • Can I Also Contact Albert Directly?
    
  • Can I Revoke My Account Cancellation?
    
  • How Do I Check my Albert Account?
    
• About Albert
  
  • What Kind of Accounts Does Albert Offer?

General Information

Albert Notice Period & Conditions

Albert does not generally require a long notice period to cancel your account. Most users can cancel directly through the app or by contacting support. If you're using any paid services like Albert Genius or Albert Instant, you may need to cancel those features separately. Typically, cancellation is effective immediately, though depending on your billing cycle, you may still retain access to premium features until the end of the current period. Refunds are rarely offered once a billing cycle begins, so it's advisable to cancel before the next payment date. Be sure to check your account for any remaining obligations or unsettled advances before you begin the cancellation process.

What Information Does Albert Need?

To cancel your Albert account, you’ll need to provide identifying details to verify your ownership of the account. This usually includes your registered email address, full name, and phone number linked to your profile. If you’ve used Albert Instant, they may also ask about recent transactions or advances as a security step. When using the in-app cancellation method, most of this information is auto-filled based on your login, so you won’t have to enter it again manually. For email or chat-based cancellation, sharing accurate information ensures that your request is processed quickly and without delays.

What Happens After I Cancel My Albert Account?

Once your account is canceled, your access to Albert services will stop, including features such as budgeting tools, savings automation, Genius financial advice, and cash advances. If you have an Albert Instant balance to repay, the account may not fully close until the outstanding balance is paid. After cancellation, the linked bank account and debit card details are typically removed from the system. You should also receive a confirmation via email or within the app, indicating that the cancellation was successful. Keep a screenshot or email confirmation for future reference.

If your subscription included any active auto-deposits or savings transfers, these will also be stopped. It's wise to double-check your banking app to confirm that Albert no longer has access. This ensures that no further withdrawals occur and your funds remain secure. If you had any recurring transactions or savings goals, they will be paused or canceled as part of the termination process.

If you're eligible for a refund, Albert’s policy typically states that unused portions of a monthly Genius subscription are not refunded. However, if there was an error or duplicate charge, users can contact support to request a review. Refunds are handled on a case-by-case basis, and it’s always best to act promptly. Make sure to retain a copy of your transaction history and any automated charges tied to the subscription in case you need to reference it during the request.

Can I Also Contact Albert Directly?

Yes, Albert allows users to cancel their account or services by directly contacting their support team. The preferred method is through the app’s chat feature. To do this, open the Albert app, go to the Help section, and initiate a chat with support. You can then ask them to close your account, and they’ll walk you through the process. If you prefer email, you can send your cancellation request to Albert's customer support address listed in their Help Center. In either case, a support agent will follow up with a confirmation once your request is completed. Keep a record of this exchange in case you need to refer back to it later.

Can I Revoke My Account Cancellation?

Changing your mind after canceling is possible in some cases. If the cancellation request hasn't yet been processed or finalized, you may be able to contact customer support and request that your account be reinstated. However, once your account is fully deactivated and removed from the system, reactivation may require setting up a new profile. That means re-linking your bank account, re-entering personal information, and going through any identity verification steps again. If you're unsure about canceling, consider pausing services like Genius or Instant instead of fully closing your account. This keeps your profile active while eliminating charges for services you may not need immediately.

Albert does not store account data indefinitely after cancellation. If your account is deactivated and removed from their system, past financial history and transaction records may no longer be accessible. If you think you might need that data in the future, it’s wise to export or screenshot your key account information before closing it permanently.

How Do I Check my Albert Account?

To view your account status, open the Albert app and navigate to your account settings. Here, you’ll find details about your current plan, Genius subscription status, linked bank accounts, recent transactions, and more. If your cancellation has been processed, your access to this information may be limited or read-only. You should check your transaction history to ensure that any active transfers or Instant repayments are completed. If your account is still active, you’ll see your financial tools and services as usual. Keeping an eye on your status helps avoid confusion and ensures that your cancellation was processed correctly.

About Albert

Albert is a financial technology company that offers digital money management tools through its mobile app. Designed to help users budget better, save smarter, and access cash advances when needed, Albert has become a popular choice among people looking for automated financial assistance. The app combines artificial intelligence with human financial experts, known as "Geniuses," to deliver advice tailored to your financial habits and goals. Albert does not operate as a traditional bank but partners with FDIC-insured institutions to safeguard users' funds. Since its launch, it has earned a reputation for combining simplicity, automation, and accessibility in one app-based platform.

What Kind of Accounts Does Albert Offer?

Albert offers a variety of services under a single account structure. Every user begins with a free basic account that includes budgeting tools, spending tracking, and the ability to set savings goals. Paid plans, like the Genius subscription, add features such as human financial advice, automated savings, and custom financial planning. Another key feature is Albert Instant, which allows users to request small cash advances between paychecks. Users can also opt in for Smart Savings, which automatically transfers small amounts from a linked account into a savings bucket. The Albert debit card adds another layer of convenience, allowing users to spend their balance and receive cash back offers at select retailers.