Frequently asked questions
The cooling-off period is a consumer protection measure that allows individuals to cancel a purchase of goods or services within a specific timeframe without needing to provide a reason. However, it’s important to understand how this applies to Unsubby’s services. Before using our services, it’s wise to review our General Terms and Conditions to ensure you are fully informed about your rights and any obligations you may have. Should you have any uncertainties or questions about this process, we encourage you to reach out to us before proceeding.Specific Information for Unsubby Services:
Key Aspects of the Cooling-Off Period Exemption for Unsubby Include:
When it comes to Unsubby’s services, there are specific considerations regarding the cooling-off period. According to U.S. federal law, consumers generally have the right to a cooling-off period for certain purchases. However, this does not apply to Unsubby’s services because the fees for our services are below the 25€ threshold. By using our services, you acknowledge and agree that the right to a cooling-off period does not apply to transactions made with Unsubby.
The essence of the cooling-off period is to allow consumers to reconsider a purchase or service contract within a specified period at no extra charge. Generally, exercising this right should incur no cost. However, as previously mentioned, Unsubby's services, once fully rendered with your express consent within the cooling-off period, are considered complete and thus exempt from the cooling-off period. This means that if you commission a service from us and it is fully provided (for example, we complete a cancellation on your behalf), the cooling-off period does not apply, as the service has been fully rendered. Therefore, you will be responsible for the cost of the service provided if you choose to cancel after the service has been fully executed. We emphasize the importance of carefully considering whether to utilize our services and reviewing the General Terms and Conditions. For any queries or hesitations, please get in touch with us beforehand. This approach helps prevent any possible confusion or misunderstandings.
By using Unsubby’s services, you confirm that you are at least 18 years of age or older. Unsubby's services are not intended for individuals under the age of 18. By agreeing to our terms and conditions, you represent and warrant that you meet this age requirement. If we discover that a user is under the age of 18, we reserve the right to take appropriate actions, including terminating the user’s account and services. This is to ensure compliance with our age requirement policy and to protect both the user and our service integrity. We strongly advise anyone under the age of 18 to discuss their intentions with their parents or guardians before attempting to use our services. Should parents or guardians have concerns about their child's use of Unsubby, we are ready to address any questions and provide additional information.
Unsubby’s cancellation service is available for 0,99€ per cancellation. This fee is applied to cover the expenses involved in processing your cancellation request efficiently and ensures a hassle-free termination of your subscription as swiftly as possible.
Unsubby is committed to providing efficient and timely service. However, we are not responsible for any delays or additional fees that may be incurred from third-party providers during the cancellation process. Once we have sent the cancellation letter on your behalf, the handling and processing time by the third-party provider is beyond our control. It is possible that third-party providers may have their own policies and processing times that could affect the completion of your cancellation request. Additionally, any recurring fees charged by the third party during this period are also not the responsibility of Unsubby. We advise you to review the terms and conditions of the third-party provider regarding cancellations and be aware of any potential delays or additional costs that may arise.
Absolutely not. At Unsubby, we hold transparency and honesty above all. The charge for our cancellation service is 19.95€, inclusive of all applicable taxes. This fee is prominently displayed on the cancellation form and throughout our website and promotional materials. Additionally, the process to submit a cancellation requires acknowledgment of this cost upfront—the cancellation button itself signifies a payment obligation. While there are no hidden fees in our services, certain situations might incur additional costs. These are not hidden charges but fees related to specific payment-related circumstances, such as unauthorized reversals or delayed payments, intended to cover administrative expenses incurred by these events. We explicitly detail these potential fees in our General Terms and Conditions and throughout the order process to maintain clarity. Our goal is to ensure complete transparency so you're always fully informed about the costs when utilizing our services.
We accept various payment methods including Credit Card and PayPal. These payment platforms allow us to securely and efficiently process transactions, providing a seamless experience for customers. When you choose to use our service, you'll select your preferred payment method at checkout. Whether you pay by Credit Card or PayPal, your transaction will be processed securely, with "Unsubby" along with the service fee clearly itemized on your payment statement. It's important to note that all payment methods we accept adhere to strict security protocols to safeguard your financial information and ensure the integrity of your transaction.
Choosing Unsubby to manage your subscription cancellations is designed to be straightforward. Here’s what the process entails: 1. Registration: Start by selecting the service or subscription you want to cancel on our website. You’ll be asked to provide some details, such as your personal and subscription information, to move on to the next step. 2. Payment: A fee of 19.95€ is required to initiate the cancellation process. Payments can be made securely using Credit Card, PayPal, or other available payment options, ensuring your transaction is safe. 3. Processing: Upon receiving your payment, we immediately begin the cancellation process. With your permission, we’ll contact the service provider directly with a cancellation request on your behalf. 4. Confirmation: After submitting the cancellation form, you’ll receive a confirmation from us, so you know everything is being handled properly. 5. Right of Withdrawal: It’s important to note that the right of withdrawal is waived if you’ve expressly consented to start the cancellation process before the withdrawal period ends and the service is fully rendered. 6. Payment Details: Should there be any issues like unauthorized chargebacks or late payments, additional charges may apply. We’ll always communicate with you beforehand regarding any extra fees. Our primary objective at Unsubby is to streamline the cancellation process, saving you time and avoiding any inconvenience. If there are any questions or you need clarification on any step of the process, our customer support is ready to assist.
Once your request is in, our team immediately gets to work. We’ll reach out to the provider to ensure your subscription is terminated effectively. At Unsubby, our aim is to make the cancellation process as seamless and transparent as possible, prioritizing your satisfaction and convenience. Should you have any inquiries or feedback following your cancellation request, our support team is on standby to assist.
At Unsubby, we understand the evolving landscape of subscriptions and services and offer a comprehensive solution for managing them. Our service encompasses a broad spectrum of subscription categories, allowing for the cancellation of various types of services with ease and efficiency. Subscription Categories: We’ve organized our services into categories for your convenience, covering a wide range of subscription types, including but not limited to: Selection of Companies: We collaborate with a diverse array of companies and organizations to ensure a wide service coverage. You can easily search for specific companies on our website, and we’re continually expanding our offerings to include more providers. If you can’t find a company listed, reach out to us—chances are, we can still assist you. Need Help? Unsure if your subscription qualifies for cancellation through Unsubby? Please, don’t hesitate to get in touch. Our team is ready to provide personalized advice and support you through the cancellation process. Our mission at Unsubby is to simplify subscription management for you, making it straightforward and hassle-free. Whether you’re looking to cancel a service or seeking guidance, we’re here to help.
At Unsubby, we prioritize efficiency and speed in our cancellation process. Nevertheless, the duration to fully cancel your subscription depends on various factors. Below is a breakdown of the process and expected timelines: Immediate Dispatch of Termination Letter: Once we receive your cancellation request, we act swiftly. The termination letter is sent to the relevant provider right after you confirm the request with us. Provider Processing Time: After the termination letter is dispatched, the ball is in the provider's court. Each provider has its own set of procedures and timelines for handling cancellations. Typically, companies require a few business days to a maximum of 30 days to acknowledge a termination request and confirm the cancellation. Some may process your cancellation faster, while others might take the full duration. Provider Communication: It’s common for providers to reach out directly after receiving your termination letter. You might receive a cancellation confirmation or even an offer to reconsider your decision to leave. How you choose to respond is entirely up to you. Consider Notice Periods: Be mindful of any notice periods attached to your subscription. Certain subscriptions may have terms that restrict cancellation or impose specific requirements. It's crucial to review your subscription terms thoroughly to avoid any unexpected issues. In summary, while Unsubby ensures the prompt dispatch of your cancellation request, the overall timeline for the subscription to be effectively canceled hinges on the provider’s response time and the specifics of notice periods. We advise allowing some time after the termination letter has been sent before following up with the provider to confirm the cancellation's success.
Protecting your privacy and ensuring the security of your personal information are paramount to us at Unsubby. We've implemented several key measures to safeguard your data: In essence, your personal data's security is a critical concern for us at Unsubby. We've adopted comprehensive safeguards to ensure your information remains protected. For further details, we encourage you to review our Privacy Policy.
My Unsubby is a service that allows you to easily and quickly cancel your subscriptions. For a fixed fee of 16€ every 4 weeks, you can cancel up to 10 subscriptions.
With My Unsubby, you can enter your details on our platform and select the subscriptions you want to cancel. We take care of the rest, including sending cancellation letters to the respective companies on your behalf.
My Unsubby costs 16€ every 4 weeks. This allows you to cancel up to 10 subscriptions every 4 weeks.
Log in to your account, select the subscription you want to cancel by searching for a company name or selecting a category, and fill in the required information. We will then send the cancellation letter on your behalf.
With the standard subscription, you can cancel up to 10 subscriptions every 4 weeks. For additional cancellations, please contact us for customized options.
The time it takes for a subscription to be canceled can vary depending on the company. Once we send the cancellation letter, it usually takes a few business days for the company to process the cancellation.
You can cancel a wide variety of subscriptions with My Unsubby, including gym memberships, streaming services, magazines, and more. If you have a specific type of subscription in mind, feel free to contact us to confirm.
There are two ways to sign up for My Unsubby. You can become a member directly through our website by visiting the My Unsubby page. Alternatively, you might have automatically become a member by selecting the option to use My Unsubby benefits when making a cancellation request on the website. If you chose to continue using My Unsubby after completing a regular cancellation, you may have entered into our service during the 7-day trial period, which you can cancel for free within this timeframe.
You can cancel your subscription by logging into your account and going to the subscription settings in the My Account section. Follow the instructions to cancel your subscription. Your subscription will remain active until the end of the current billing period.
We retain your data only as long as necessary to provide our services and comply with legal obligations. After canceling your subscription, your data will be deleted in accordance with our privacy policy.
Yes, you can update your account information at any time by logging into your My Unsubby account and going to the account settings.
We take the security of your data very seriously and use industry-standard measures to protect your personal information from unauthorized access and use.
If you encounter any issues, please contact our customer support. We are here to help you.