Cancel Exelon

Table of Contents

• General Information
  
  • Exelon Notice Period & Conditions
    
  • What Information Does Exelon Need?
    
  • What Happens After I Cancel My Exelon Subscription?
    
  • Can I Also Contact Exelon Directly?
    
  • Can I Revoke My Subscription Cancellation?
    
  • How Do I Check my Exelon Subscription?
    
  • How Long Does the Subscription Cancellation Process Take?
    
• About Exelon
  
  • What Kind of Subscriptions Does Exelon Offer?

General Information

Exelon Notice Period & Conditions

Before ending service with Exelon, it’s helpful to review your account terms. Most customers can cancel by providing advance notice—typically a few business days. Some plans or regions may require at least a 30-day notice, depending on local regulations or the contract terms agreed upon at sign-up.

If you’re under a fixed-rate plan or signed a long-term agreement, early termination may include fees or additional steps. Reviewing your service agreement will help you identify whether such terms apply. If you’re moving to a new address, Exelon may also offer you the option to transfer service instead of canceling.

Make sure you understand if you’re in a regulated or deregulated market, as this can affect how your cancellation must be handled. In many areas, Exelon subsidiaries will be responsible for different service terms.

What Information Does Exelon Need?

To process your service cancellation, Exelon requires specific account details to confirm your identity and ensure the correct service is discontinued. Typically, this includes the full name on the account, service address, account number, and a preferred termination date. If you're calling customer support, you may need to answer verification questions or confirm recent transactions.

Having your most recent bill handy will speed up the process. You can find all required details there, including your account number and customer identification. If you set up your account through a third-party or partner provider, that party may also need to verify the cancellation.

What Happens After I Cancel My Exelon Subscription?

Once your cancellation request is submitted and approved, Exelon will schedule a final meter reading for your account. This ensures you're only billed for the energy used until the service stop date. After the final bill is calculated, you will receive a closing invoice. This bill will include any outstanding charges and credits.

If your account had a deposit on file, you may receive a refund after the final bill is paid. The refund may come in the form of a mailed check or direct deposit, depending on the payment method you selected when opening the account.

Your service will continue until the agreed termination date, unless you requested immediate disconnection. Ensure that someone is present if the utility provider requires access to the meter inside the home or building.

You may also want to take note of the final meter reading yourself for your records. This helps confirm that all charges are accurate in your final bill.

Can I Also Contact Exelon Directly?

Yes, Exelon allows customers to cancel their energy service through a variety of channels. You can contact their customer support by phone, visit their website and access the cancellation form, or send a written request to their official mailing address.

Customer support hours may vary by region, especially for holidays and weekends. If you're unsure of your regional utility affiliate—such as ComEd or PECO—check the logo or contact info on your bill to find the correct Exelon entity.

Some users prefer speaking to a live representative, especially when confirming address changes or arranging final meter access. In some cases, customers may also receive confirmation via email or text once the cancellation is in progress.

Can I Revoke My Subscription Cancellation?

If you've recently requested service termination but had a change of plans, you may be able to reverse the cancellation if the service end date hasn't passed yet. To do so, contact Exelon customer support immediately with your account information and request to reinstate the account.

If the cancellation has already been processed or the meter has been disconnected, restarting service may require a new account setup. This might involve a credit check, deposit, or reconnect fee, depending on local policies and Exelon’s terms.

Reinstatement is easier if done before the scheduled shut-off date, so don’t delay your request.

How Do I Check my Exelon Subscription?

To confirm whether your cancellation request was processed, log into your Exelon account through their online customer portal. Your dashboard will show whether your account is active, scheduled for disconnection, or already closed. If you don't have online access, you can also call customer service to confirm the account status and final billing timeline.

If you requested cancellation by mail or fax, it's a good idea to follow up by phone to ensure that the request was received and is being processed.

You can also check if any credits were issued, if a final meter reading was completed, or if a refund is pending.

How Long Does the Subscription Cancellation Process Take?

The time it takes to fully cancel your Exelon energy service depends on your location and the utility affiliate managing your account. In most cases, disconnection happens on the date requested—if submitted with proper notice. Some cancellations are processed immediately, especially for emergency disconnection requests or vacant properties.

After disconnection, it usually takes a few days for Exelon to finalize your bill. You should receive your final invoice within one to two billing cycles. If any refund is owed, it will be issued after the final charges are resolved.

Reconnections may take longer, especially during busy periods like season changes or after long weekends.

About Exelon

Exelon Corporation is one of the largest utility services holding companies in the United States. It serves millions of customers through regional subsidiaries like ComEd (Illinois), PECO (Pennsylvania), BGE (Maryland), and others. As a major electricity and natural gas distributor, Exelon plays a significant role in powering homes, offices, and industrial facilities.

The company focuses on reliable energy supply, sustainability, and community service. Exelon’s customer base includes both residential and commercial sectors, and its subsidiaries operate under state regulatory bodies. This means cancellation and service rules may vary slightly depending on your location.

Exelon offers account management tools via web and mobile platforms. These platforms allow customers to view bills, monitor usage, enroll in paperless billing, and manage service changes. Whether you’re canceling because of a move, energy switch, or financial reasons, Exelon’s tools provide easy navigation to assist with your transition.

What Kind of Subscriptions Does Exelon Offer?

Though Exelon doesn’t operate under a traditional subscription model, it does offer various service plans that resemble fixed contracts or recurring billing agreements. Residential users often have access to standard variable-rate plans, while others may enroll in fixed-rate or time-of-use programs that offer pricing based on energy usage patterns.

In deregulated markets, Exelon may partner with retail energy providers who handle the pricing and billing. In such cases, Exelon handles the delivery while the third-party provider handles account management. If you're canceling under such a setup, you may need to coordinate with both parties.

Customers can choose between electronic billing, budget billing, and automatic payment setups, all of which repeat monthly unless altered or canceled by the account holder. These recurring services are similar in structure to digital subscriptions and must be actively monitored and canceled when no longer needed.