Cancel eVoice

Table of Contents

• General Information
  
  • eVoice Notice Period & Conditions
    
  • What Information Does eVoice Need?
    
  • What Happens After I Cancel My eVoice Subscription?
    
  • Can I Also Contact eVoice Directly?
    
  • Can I Revoke My Subscription Cancellation?
    
  • How Do I Check my eVoice Subscription?
    
  • How Long Does the Subscription Cancellation Process Take?
    
• About eVoice
  
  • What Kind of Subscriptions Does eVoice Offer?

General Information

eVoice Notice Period & Conditions

eVoice subscription plans are typically billed monthly or annually and will automatically renew unless canceled in advance. Most subscriptions require users to cancel at least one day before the next billing cycle to avoid being charged for the following period. If the subscription is canceled in time, the service will continue until the end of the current term, and then access will stop.

Some users may be eligible for a free trial before committing to a paid plan. If you’re in the trial period, make sure to cancel before it ends, as billing usually begins automatically. eVoice may have different terms depending on whether you subscribed directly on their site or via an app store, so always double-check your specific agreement.

What Information Does eVoice Need?

To cancel your subscription, you’ll need access to your eVoice account dashboard. Log in using your email and password. From the account settings, navigate to the billing or subscription section, where you’ll find the option to manage or cancel your plan.

eVoice may ask you to confirm the cancellation and could offer an opportunity to provide feedback about why you're leaving. If you’re contacting customer support, you might need to verify your account by sharing the email address associated with it, your account number, or the last four digits of your payment card.

Make sure your account is in good standing—meaning no overdue payments—before requesting cancellation. This helps ensure the process goes smoothly and without delay.

What Happens After I Cancel My eVoice Subscription?

When you cancel your eVoice subscription, you’ll retain full access to the platform until the end of your current billing period. Once that period ends, your virtual number, voicemail, and call forwarding services will no longer function. You will no longer receive messages or calls through the eVoice platform after cancellation.

Your voicemail and call logs might remain in your account temporarily. However, once your account is fully closed, access to these records may be removed. Download any important data such as voice messages, call history, or contact lists before your subscription officially ends.

You can still log into your eVoice account to view billing history and account information, but phone service functionality will be unavailable after the term lapses.

Can I Also Contact eVoice Directly?

Yes, eVoice provides multiple customer support options for users looking to cancel or manage their subscriptions. You can reach them through their official website via live chat, help desk, or by submitting a support request. Some users may also be able to contact support by phone.

Direct assistance is especially helpful if you experience technical issues or if you subscribed through a reseller or business partner. The eVoice support team can walk you through the cancellation steps or even initiate the process on your behalf after verifying your account.

Support may be limited to business hours or weekdays, so factor that in when planning your cancellation.

Can I Revoke My Subscription Cancellation?

If you’ve already requested cancellation but changed your mind and the billing term hasn’t ended yet, you can usually reactivate your subscription. Go back into your account settings and look for a renewal or reactivation option.

If that’s not available in your dashboard, contact eVoice support to ask if your subscription can be re-enabled. They may allow you to resume your plan without losing any saved data, especially if the request is made before the official cancellation date.

Once the service has been terminated and the account closed, you may need to start a new subscription from scratch, and your previous phone number may no longer be available.

How Do I Check my eVoice Subscription?

To verify your subscription details, log in to your eVoice account dashboard. Under the “Billing” or “Subscription” tab, you can view the plan type, next billing date, amount, and status. This section also shows whether your subscription is set to auto-renew or if it’s scheduled for cancellation.

If your subscription was initiated through a third-party service like an app store, you will need to check that platform’s subscription settings to view details and manage renewal options.

Knowing your billing cycle and plan status helps you avoid surprises and ensures timely cancellations.

How Long Does the Subscription Cancellation Process Take?

The cancellation process for eVoice is typically immediate when done online through the account dashboard. You’ll receive an email confirmation right after canceling that confirms your service will not renew beyond the current billing period.

If you're canceling by contacting customer service, the request might take longer depending on response times. Once the request is processed, your account dashboard should reflect the updated status.

If you do not receive confirmation within 24 hours, check your spam folder or contact customer service to ensure the cancellation was successful.

About eVoice

eVoice is a business communication service offered by j2 Global, designed to provide cloud-based phone solutions for professionals and businesses. The platform includes features such as virtual numbers, custom greetings, call routing, voicemail to email, and auto-attendant services. These tools help small businesses appear larger and more organized without requiring a physical office setup.

eVoice is especially useful for remote teams and entrepreneurs who want a professional business phone system without traditional infrastructure. Calls can be answered on your mobile device, routed to team members, or sent to voicemail with transcription.

Its flexibility and features make it a go-to solution for users looking for cost-effective voice communication tools that scale with their business needs.

What Kind of Subscriptions Does eVoice Offer?

eVoice offers several subscription plans tailored to different business sizes and needs. The most basic plans include one or two local or toll-free numbers with a limited number of monthly minutes. Mid-tier and premium plans offer more minutes, multiple extensions, and advanced features like call screening, call recording, and online faxing.

All plans include mobile app access, voicemail transcription, and customizable greetings. Subscription costs vary depending on the number of users, minutes included, and add-ons selected. Some plans are designed for individuals, while others are geared toward small or midsize teams.

Most subscriptions renew automatically, and users can manage their plans through the online dashboard. Upgrades, downgrades, and cancellations can all be performed from the account settings.