Cancel eFax

Table of Contents

• General Information
  
  • eFax Notice Period & Conditions
    
  • What Information Does eFax Need?
    
  • What Happens After I Cancel My eFax Account?
    
  • Can I Also Contact eFax Directly?
    
  • Can I Revoke My Account Cancellation?
    
  • How Do I Check my eFax Account?
    
  • How Long Does the Account Cancellation Process Take?
    
• About eFax
  
  • What Kind of Subscriptions Does eFax Offer?

General Information

eFax Notice Period & Conditions

When canceling an eFax subscription, it’s advisable to review your plan’s billing period. eFax operates on a prepaid billing cycle. That means canceling mid-cycle won’t always result in a prorated refund. To avoid being charged for another cycle, it’s best to initiate cancellation at least a few days before your next billing date.

eFax may request confirmation via email or phone to finalize your cancellation. For customers under annual plans, check for early termination terms. While eFax doesn’t generally impose heavy penalties, reading the service agreement before canceling can help avoid confusion.

What Information Does eFax Need?

To successfully process your cancellation request, eFax typically requires you to verify your identity and provide account-specific information. This includes your registered email address, fax number assigned to your account, and the last four digits of your payment method. Some users may also be asked to verify their billing zip code.

If you're reaching out by phone or email, having this information ready will help expedite the process. Be sure all submitted details match your account records to avoid delays.

What Happens After I Cancel My eFax Account?

Once eFax confirms your cancellation, access to the fax number and associated digital storage may be discontinued. You won’t be able to send or receive faxes after the effective cancellation date. Your account dashboard may still be accessible for a short period to download any remaining faxes or review billing information.

It’s a good idea to save all important faxes before canceling. eFax deletes stored documents after termination, so retrieving them later may not be possible. Your final bill, if any, will include charges up to the end of your billing cycle.

Can I Also Contact eFax Directly?

Yes, eFax offers multiple ways to reach their customer service team to manage cancellations. You can initiate a cancellation through your online account by selecting the cancellation or subscription settings option. Alternatively, you may call the support number available for your region.

Some users prefer to send an email or use the live chat feature to request cancellation. All these methods are supported by eFax and equally valid. If you choose to speak to a representative, they may confirm details or offer plan modifications before processing your request.

Can I Revoke My Account Cancellation?

In some cases, account cancellations can be reversed if requested promptly. If you’ve canceled and then decide to retain your service, contact customer support immediately. If the cancellation hasn't yet been finalized, the support team may be able to keep your number active.

Once the cancellation takes effect and the fax number is released, you may not be able to retrieve the same number. Reactivating the account might require choosing a new plan or selecting from available numbers. To avoid interruptions, make the request as early as possible.

How Do I Check my eFax Account?

You can monitor your subscription status, billing details, and cancellation progress through your eFax online dashboard. If you've submitted a cancellation, updates are often reflected within one business day. You may also receive an email confirmation outlining your account’s closing timeline.

If you’re not seeing updates online, or need a verbal confirmation, call or message the support team. Keep your account credentials ready when reaching out, especially if you’re checking near the billing cut-off date.

How Long Does the Account Cancellation Process Take?

In most cases, cancellations are processed within one to two business days after the request is received. Access to outgoing and incoming faxes typically ends on the cancellation date or when the billing period concludes.

Final billing statements are sent within a few days. If a refund is applicable, the credit will usually be applied to your original payment method. If not, the account will be closed without further charges. Check your bank statement or email for final confirmation.

About eFax

eFax is a cloud-based faxing service operated by j2 Global (now Consensus Cloud Solutions). It offers digital faxing solutions to individuals, small businesses, and enterprise clients across the globe. Users can send and receive faxes through email, the eFax app, or their secure web portal.

Founded to modernize traditional faxing, eFax eliminates the need for physical fax machines and phone lines. It supports faxing via mobile devices, integration with email platforms like Outlook or Gmail, and even storage of documents on cloud-based servers. eFax is widely used in sectors like healthcare, legal, real estate, and finance for secure communication.

What Kind of Subscriptions Does eFax Offer?

eFax provides several subscription plans based on usage needs. The most common are individual plans for light users, small business packages with more page allowances, and corporate-level plans with administrative control features.

Each plan has a monthly or annual billing option. All include a dedicated fax number, cloud storage, and access to mobile and desktop apps. Usage beyond the monthly allowance may incur per-page fees. Plan types can be upgraded, downgraded, or canceled anytime based on user preference.

If your eFax account was linked to third-party integrations, such as electronic health records (EHR) systems or CRM platforms, it’s advisable to disconnect those before closing the account. Removing connected tools in advance prevents sync issues or data loss. You may also want to export fax logs or compliance documentation if needed for future reference, especially in regulated industries.

eFax also provides number portability for eligible users. If you’d like to keep your current fax number and transfer it to another provider, ask the support team about the port-out process before submitting a cancellation. Once your number is deactivated, porting may no longer be possible. It's important to request this in advance if continuity is a concern.

Many users forget to notify clients, vendors, or partners about the change. If your fax number was part of official correspondence or used in business communications, send out a quick update to relevant contacts. This ensures no critical communication is missed after the account is deactivated.

For users with multiple fax numbers under one account, you can choose to cancel individual numbers instead of terminating the entire service. This is common for businesses that are downsizing or restructuring departments. In your cancellation request, clearly specify which number(s) should be released and which ones should stay active.

Some regions may have different support hours, especially if you're located outside the United States. If you’re unable to get through to live support, try using the help center or sending an email to initiate the cancellation request. eFax typically honors the timestamp on the original inquiry for billing cut-off purposes, even if processing takes another day.