Cancel EarthLink

Table of Contents

• General Information
  
  • EarthLink Notice Period & Conditions
    
  • What Information Does EarthLink Need?
    
  • What Happens After I Cancel My EarthLink Account?
    
  • Can I Also Contact EarthLink Directly?
    
  • Can I Revoke My Account Cancellation?
    
  • How Do I Check my EarthLink Account?
    
  • How Long Does the Account Cancellation Process Take?
    
• About EarthLink
  
  • What Kind of Services Does EarthLink Offer?

General Information

EarthLink Notice Period & Conditions

EarthLink does not publicly specify a fixed notice period, but customers are encouraged to give advance notice to avoid being billed for the next service cycle. Most EarthLink plans are billed monthly, so it's ideal to initiate cancellation at least a few days before the renewal date.

Some contracts may include early termination fees if canceled before the end of a specified term. These fees typically apply to fixed-term contracts or promotional pricing agreements. If you’re unsure about your contract length, check your original agreement or contact customer support for clarification.

What Information Does EarthLink Need?

To cancel your EarthLink service, the company generally requires basic account verification details. You will need to provide your account number, the name associated with the account, your billing address, and the last four digits of the payment method on file. This information helps verify your identity and ensure the request is legitimate.

If you’re calling by phone, customer service agents may also ask for your phone number or email address linked to the account. When submitting a written request, include the date you’d like the service to end and any relevant documentation.

What Happens After I Cancel My EarthLink Account?

Once your request is processed, EarthLink typically confirms the cancellation by email or phone. Your service will continue until the end of the current billing cycle unless otherwise specified. If there are outstanding balances, a final bill will be issued reflecting any usage charges, equipment fees, or termination charges.

If you leased a modem or router from EarthLink, return instructions will be provided. Be sure to send any rented equipment back promptly to avoid additional charges. Some users may also need to disconnect hardware or reset services depending on the type of internet connection.

Can I Also Contact EarthLink Directly?

Yes, EarthLink can be contacted directly by phone or through their website. The company provides a customer service line that handles account changes, cancellations, and technical support. Live agents are available during business hours to walk you through the process.

Alternatively, EarthLink’s website features a support section where you can find help articles or initiate a service ticket. For some users, chat assistance or an online request form may also be available. If you’re mailing a cancellation letter, be sure to use the address listed on your most recent billing statement.

Can I Revoke My Account Cancellation?

If you’ve submitted a cancellation request but changed your mind, it may be possible to reverse the process before your service ends. Contact EarthLink’s customer service as soon as possible to see if your account is still active. Once the cancellation is finalized and the billing stops, reactivation might require opening a new account.

In some cases, EarthLink may allow you to resume your plan or reinstate previous settings. However, certain pricing, promotions, or terms may no longer be available. Always act quickly if you want to cancel your cancellation.

How Do I Check my EarthLink Account?

You can review your account details through the EarthLink web portal. After logging in, you'll see current plan information, billing statements, payment methods, and account settings. If you've already submitted a cancellation, your dashboard may reflect a pending termination or final billing status.

Customers without online access can request updates by calling customer service. EarthLink representatives can confirm whether the account is active, when the cancellation is scheduled, and whether any final steps are needed.

How Long Does the Account Cancellation Process Take?

The account cancellation process with EarthLink usually takes one to three business days once your request is received. Some users may experience same-day processing if calling early during business hours. However, the disconnection itself may be scheduled for the end of the billing period.

Final bills, equipment returns, and email account deactivation may occur after the cutoff date. Always monitor your account and email for confirmation notices, instructions, or additional reminders about final steps.

About EarthLink

EarthLink is a long-established internet service provider that serves millions of homes and businesses across the United States. It offers DSL, fiber, and satellite internet plans, along with security software, identity theft protection, and cloud storage services. The company has a strong focus on privacy and user data protection.

In addition to internet connectivity, EarthLink provides support for domain registration, website hosting, and professional email solutions. These services are popular among small business users who need bundled communications and security in one platform.

What Kind of Services Does EarthLink Offer?

EarthLink provides various residential and commercial internet services. For residential users, options include DSL, wireless home internet, and fiber connections depending on geographic availability. Customers can select plans based on speed, bandwidth, and contract preferences.

Business users benefit from scalable internet packages, VoIP solutions, managed IT support, and cybersecurity tools. EarthLink also offers secure email hosting, endpoint security, and data backup services for businesses of all sizes.

Some plans are contract-based, while others allow month-to-month billing. Promotional offers and bundles may include device rentals, installation perks, or trial software. Services vary by region and customer type, so reviewing all terms before signing up is recommended.

When you cancel your EarthLink service, consider saving a copy of your final bill and return receipt for any equipment. This helps protect you in the event of a billing dispute. If you receive confirmation numbers or ticket IDs during the cancellation, store them securely for reference.

If you're switching to a new internet provider, coordinate the start of your new service with the end of your EarthLink account. This ensures there's no service gap and that you're not double billed during the transition. Transferring services should be planned around the same billing cycles if possible.

For customers using EarthLink's email hosting or domain registration services, you may need to migrate those assets before closing the account. Some users choose to keep these services active separately, while others transfer them to new providers. Carefully review how cancellation affects non-internet features connected to your account.