Cancel Dominion Energy

Table of Contents

• General Information
  
  • Dominion Energy Notice Period & Conditions
    
  • What Information Does Dominion Energy Need?
    
  • What Happens After I Cancel My Dominion Energy Service?
    
  • Can I Also Contact Dominion Energy Directly?
    
  • Can I Revoke My Service Cancellation?
    
  • How Do I Check my Dominion Energy Service?
    
  • How Long Does the Service Cancellation Process Take?
    
• About Dominion Energy
  
  • What Kind of Services Does Dominion Energy Offer?

General Information

Dominion Energy Notice Period & Conditions

If you're planning to cancel your energy service, it's important to give appropriate notice. Dominion Energy generally requires that customers provide at least a few business days' notice before the desired cancellation date. For residential accounts, this can be done by submitting a request online or contacting their customer service.

The notice period may vary depending on your location, type of service, and account history. If you have a pending balance or any unpaid fees, it's ideal to resolve them beforehand. Also, some accounts may require verification or a forwarding address for final billing purposes.

What Information Does Dominion Energy Need?

To cancel your service, you’ll be asked to provide certain account details. These typically include your full name, service address, account number, and the date you'd like the service to end. If you're calling, they may also ask for identification verification like the last four digits of your Social Security number.

If you’re a tenant, the company may require confirmation that you have permission to make changes to the utility account. In the case of businesses, additional documentation or authorization might be necessary from the account holder.

What Happens After I Cancel My Dominion Energy Service?

After you’ve submitted a cancellation request, Dominion Energy typically schedules a final meter reading. This ensures your last bill reflects only the usage up until the cancellation date. The final bill will be sent to the forwarding address you provide.

If your account required a deposit when you started the service, it’s usually applied to your final bill. Any remaining balance is then refunded, provided the account is in good standing. The refund may take a few business weeks depending on the method you selected—check or direct deposit.

Can I Also Contact Dominion Energy Directly?

Yes, you can cancel your energy service by contacting Dominion Energy directly. You can do this via their official website, where you can log into your customer account and select the “Stop Service” option. Alternatively, you can speak to a customer representative by phone to initiate the process.

Dominion Energy also has walk-in offices in some service areas, where you can handle cancellation requests in person. Office availability may differ by region, so check local operating hours if you choose to go that route.

Can I Revoke My Service Cancellation?

If you change your mind about cancelling, it may be possible to revoke your request before the service termination date. You should call Dominion Energy’s customer service as soon as possible to check if your cancellation can be halted. In some cases, a new service request might be needed if the cancellation has already been processed.

Keep in mind that once your account has been fully closed, reinstating service may involve reapplying and potentially paying a reconnection fee. Each scenario is unique, so acting quickly increases your chances of avoiding extra steps.

How Do I Check my Dominion Energy Service?

You can monitor your service status through the Dominion Energy website or mobile app. These platforms allow you to view real-time information about your account, recent activity, and any pending service requests. If you’ve already submitted a cancellation, your dashboard may show the final billing process and meter disconnection schedule.

Customer service can also provide updates. If you prefer, you can request status updates via email or text notifications depending on what options are available in your region.

How Long Does the Service Cancellation Process Take?

The timeline for cancelling service can vary, but it usually takes between 3 to 5 business days after submitting your request. In areas where physical meter access is required, the schedule may depend on technician availability. Digital meters may allow for quicker disconnection.

The billing cycle will typically finalize after the meter is read and any charges are calculated. You should receive your final bill shortly after. If you're moving out and need the service ended on a specific date, submit the request as early as possible to ensure it’s honored.

About Dominion Energy

Dominion Energy provides electric and gas services across multiple states, serving both residential and commercial customers. With a long-standing presence in the energy industry, the company offers various plans and tools to help users manage consumption efficiently. It also supports renewable energy projects and strives to maintain service reliability.

What Kind of Services Does Dominion Energy Offer?

Dominion Energy offers electricity and natural gas services. Residential customers can choose standard utility service or explore budget billing options to level out monthly payments. Businesses can opt for tailored commercial energy solutions. In some areas, Dominion Energy also provides support for solar power connections, outage tracking, and energy efficiency upgrades.

The company supports a wide range of payment methods, online account management, outage reporting tools, and energy-saving tips through its platform. Customers can access features like paperless billing, automatic payments, and mobile alerts.

When managing your account, Dominion Energy encourages using digital tools. These tools make it simple to update your service preferences, change billing addresses, or schedule cancellations at your convenience. Their online platform is designed to be user-friendly, even for those unfamiliar with utility service interfaces.

For customers who are part of special programs such as energy assistance or seasonal billing, it’s helpful to check with Dominion Energy before making changes. In some cases, canceling service might affect eligibility or future reinstatement under those programs. Be sure to confirm whether additional steps or approvals are needed if you’re receiving support through state or local aid.

Another thing to consider is how your energy usage is measured. If you’ve been using a smart meter, Dominion Energy typically conducts a remote shut-off. This eliminates the need for a technician visit, speeding up the process. However, if your home or business uses a traditional analog meter, a technician may need physical access to complete the disconnection.

Be sure to secure access to the meter or provide clear instructions if you're no longer on-site. This ensures the process isn’t delayed and your final billing is accurate. Keep a copy of all communication or confirmation numbers in case you need to follow up.

If you’re moving and plan to transfer service rather than cancel, Dominion Energy has options to help you do that seamlessly. You can submit a move request online and select the new service address and start date. This allows you to keep your customer account while avoiding interruption.

Dominion Energy emphasizes customer satisfaction and transparency. That’s why many of their policies, including cancellation procedures and billing policies, are available publicly on their website. Reading through the frequently asked questions or contacting support with specific concerns is a good way to ensure you’ve covered all your bases.