Cancel Digital River

Table of Contents

• General Information
  
  • Digital River Notice Period & Conditions
    
  • What Information Does Digital River Need?
    
  • What Happens After I Cancel My Digital River Subscription?
    
  • Can I Also Contact Digital River Directly?
    
  • Can I Revoke My Subscription Cancellation?
    
  • How Do I Check my Digital River Subscription?
    
  • How Long Does the Subscription Cancellation Process Take?
    
• About Digital River
  
  • What Kind of Subscriptions Does Digital River Offer?

General Information

Digital River Notice Period & Conditions

Digital River handles renewals for monthly and yearly subscriptions. Most subscriptions renew automatically unless canceled before the end of the current billing cycle. If you are on a trial plan, be sure to cancel before the trial ends to avoid being charged.

Once payment has been processed, your service continues until the end of that billing term. Digital River typically does not provide refunds for partial billing cycles. Always check the individual company’s policy, as refund conditions can vary depending on the specific vendor whose service you are using.

What Information Does Digital River Need?

To cancel a subscription through Digital River, you typically need your order number, the email address used at the time of purchase, and sometimes the last four digits of the payment method. These details are usually listed in your original purchase receipt.

If you do not have the order confirmation, you can use the “Find My Order” feature on the Digital River support page. Inputting your email and the last four digits of your credit card helps retrieve your order history. Once accessed, follow the steps to cancel.

What Happens After I Cancel My Digital River Subscription?

Once your cancellation is confirmed, the subscription continues until the end of your paid period. You won’t be charged again after this period ends unless you manually renew or subscribe again.

Digital River usually sends a cancellation email as proof of action. It’s a good idea to save this email for your records. Access to services provided by the vendor will typically continue until the end of the billing term. At that point, services may be reduced or fully deactivated depending on the original vendor’s policy.

Can I Also Contact Digital River Directly?

Yes, Digital River has a dedicated customer service team that handles subscription issues. You can reach them via their customer support website or by using the contact form provided in your order confirmation email. Some regions also support live chat or phone assistance for quicker resolution.

When contacting support, be sure to include all relevant account details. This helps the team verify your purchase quickly and start the cancellation process. You can also inquire about charges, refunds, or service interruptions linked to your subscription.

Can I Revoke My Subscription Cancellation?

If you recently canceled but want to continue using the service, you may be able to reactivate your subscription. Some vendors allow this via your account dashboard. Others may require a new purchase through the same vendor’s site.

If you canceled just before your renewal and change your mind, check if there is still access to re-enable your subscription before the billing period ends. Reactivation options vary by the original company managing your software or digital service.

How Do I Check my Digital River Subscription?

The best way to check your subscription is to access the Digital River order portal. The confirmation email includes a link to “Manage My Order” or “Order Look Up.” From there, you can review your order history, active subscriptions, and payment status.

If you subscribed via a third-party platform, like Apple or Google, Digital River will not manage your subscription. In such cases, check the respective app store account settings to locate and manage the recurring payment.

How Long Does the Subscription Cancellation Process Take?

If you use the self-service cancellation feature, the process is nearly immediate. You will receive a confirmation email right after completing the steps. If you request cancellation via customer support, allow one to two business days for confirmation.

Delays can occur during weekends or public holidays. If you don’t receive confirmation, double-check your spam folder and reach out again. Early cancellation is always better to avoid last-minute issues near your renewal date.

About Digital River

Digital River provides back-end e-commerce and payment services for a wide range of software and digital product companies. It’s a trusted platform that facilitates purchases, renewals, billing, and customer service for partner brands around the world. Many antivirus, security, cloud storage, and productivity companies use Digital River to handle customer subscriptions.

The platform has a strong presence in global markets, supporting transactions in multiple currencies and languages. Digital River offers automated billing and account management tools, allowing customers to access and manage their digital purchases with ease.

What Kind of Subscriptions Does Digital River Offer?

Digital River does not sell products directly. Instead, it provides the billing infrastructure for various subscription services. These may include antivirus programs, cloud-based productivity tools, software updates, and educational platforms. The types of subscriptions vary depending on the vendor using Digital River’s e-commerce backend.

Subscription terms can include monthly, annual, and trial periods, each managed with automated renewal options. Customers usually receive a confirmation and a link to manage their subscription as part of the purchase process. Digital River supports flexible billing and allows for secure payment processing across different platforms.