Cancel Curology

Table of Contents

• General Information
  
  • Curology Notice Period & Conditions
    
  • What Information Does Curology Need?
    
  • What Happens After I Cancel My Curology Subscription?
    
  • Can I Also Contact Curology Directly?
    
  • Can I Revoke My Subscription Cancellation?
    
  • How Do I Check my Curology Subscription?
    
  • How Long Does the Subscription Cancellation Process Take?
    
• About Curology
  
  • What Kind of Subscriptions Does Curology Offer?
    
• Additional Tips

General Information

Curology Notice Period & Conditions

Curology works on an automatic renewal system. This means you will be charged every month or every two months depending on your plan unless you cancel. There is no long-term contract, so you can cancel at any time. However, you should cancel before the next scheduled billing date if you want to avoid another charge. There is no specific advance notice period required, but the cancellation must be submitted before the next order processes.

You can cancel directly through your Curology account online. Once logged in, navigate to the subscription page and click on "I want to cancel." You will be guided through a short series of steps, including answering a few optional questions. It’s a straightforward process, and your subscription will remain active until the current billing cycle ends.

What Information Does Curology Need?

To cancel your Curology subscription, you’ll need your account login credentials. This includes your email address and password. If you forgot your password, you can reset it on the login page. Curology does not ask for personal identification to cancel unless you are doing so via customer support.

In case you're contacting Curology through email, include your full name, the email linked to your account, and a brief message stating your cancellation request. This ensures a smoother process and helps avoid any confusion or delay.

What Happens After I Cancel My Curology Subscription?

Once your subscription is canceled, you’ll receive a confirmation email. Your account stays active, but you won’t be billed for new shipments. If a package has already been processed before your cancellation request, it will still be delivered.

You’ll retain access to your account and treatment plan, which can be helpful if you decide to return. Curology may also save your prescription formula and progress notes, so resuming your service in the future can be seamless.

Can I Also Contact Curology Directly?

Yes, Curology allows you to contact their support team through email or the online help center. Their customer care team is known for being helpful and responsive. If you're unable to cancel through your account, or if you encounter an error, reaching out directly can help resolve the issue quickly.

You can email them at support@curology.com, and they typically respond within one to two business days. You may also use the chat option on the website, which is available during business hours.

Can I Revoke My Subscription Cancellation?

If you change your mind after canceling, you can reactivate your subscription. Log in to your Curology account and select the option to restart your subscription. Your saved information, including your skincare formula and consultation history, will still be there unless a significant amount of time has passed.

Reactivating doesn’t require you to go through the initial setup process again, unless you wish to change your formula or submit new skin photos for updated advice from a provider.

How Do I Check my Curology Subscription?

To view your current subscription status, log in to your account and navigate to the “Subscriptions” tab. Here you’ll see your current plan, next shipment date, billing history, and past orders. This section also allows you to update your shipping address, payment information, or frequency of delivery.

For added control, Curology lets you pause shipments, change product combinations, or switch between monthly and bimonthly deliveries. These options offer flexibility if you’re not quite ready to cancel but want fewer deliveries.

How Long Does the Subscription Cancellation Process Take?

The cancellation process is instant once confirmed through your online account. You will receive an email stating that your subscription has been successfully canceled. Any previously scheduled shipments before the cancellation may still be sent, depending on when the cancellation was submitted.

If you canceled via email or support chat, it may take one or two business days to process. Once completed, your subscription is halted, and no further charges will be incurred unless you reactivate the service.

About Curology

Curology provides personalized skincare formulas created by licensed dermatology providers. Their services include custom creams to treat acne, dark spots, fine lines, and other skin concerns. The brand’s unique selling point is its customized approach, where a provider assesses your skin photos and concerns to develop a tailored skincare plan.

Customers receive their prescription-based formula in the mail, along with optional cleansers and moisturizers. Curology is a subscription service, meaning you automatically receive shipments based on the delivery frequency you choose.

What Kind of Subscriptions Does Curology Offer?

Curology offers multiple subscription types. The most common is the Full Routine, which includes a personalized treatment bottle, cleanser, and moisturizer. Another option is the Essentials plan, which sends only the treatment formula. The service also offers options for emergency spot patches and body care items.

Users can choose monthly or bimonthly shipping, depending on how frequently they use the products. All subscriptions are set to auto-renew, and users can make changes anytime through the account dashboard.

If you're a first-time user, Curology offers a trial plan that allows you to test products for a limited time before the full subscription begins. After the trial, billing starts automatically unless canceled in time.

Additional Tips

If you are thinking about canceling because you’ve seen positive results and no longer need treatment, that’s great progress. However, Curology also allows you to reduce your formula strength or move to maintenance mode. This is ideal if you want to maintain your skincare improvements without continuing the full prescription.

Some users prefer pausing their subscription instead of canceling. Curology offers this flexibility within your account dashboard. You can pause shipments for one, two, or three months. This way, your account stays active, but you won’t receive new charges or products until you're ready again.

If affordability is a concern, consider switching to a less frequent shipment plan. Curology allows users to extend their delivery window to every 60 days instead of 30. This effectively cuts monthly costs in half while keeping you enrolled in the program.

Sometimes customers cancel because they have excess product. You can adjust the formula usage or reduce how often you apply it to stretch out your supply. In this case, changing your delivery frequency may be better than canceling outright.

When canceling, remember that Curology does not charge cancellation fees. You are never locked into a minimum commitment, and your skincare provider will still be available for final questions or advice if you choose to leave.

If you’re canceling due to a skin reaction or concern, it’s a good idea to message your provider before stopping entirely. They may suggest formula adjustments that help resolve the issue while continuing your skincare journey.

Parents of teens using Curology may also consider managing the subscription through their own account. This provides visibility into billing, shipments, and prescription changes, making cancellation or modifications easier.

Customers who signed up using a promotional trial should cancel before the end of the trial period to avoid automatic billing. This can be done online, and the system typically sends reminders near the trial’s expiration date.

Curology also allows you to leave feedback during cancellation. This helps them improve their products and customer service. If you experienced issues, it’s worth mentioning those so the team can address them in future versions or offer solutions before you leave.

Reactivating after cancellation is simple. Your account data, including provider chats, prescription formulas, and previous order history, is saved unless deleted by the user. This makes resuming service easy if you change your mind.