Cancel CrashPlan

Table of Contents

• General Information
  
  • CrashPlan Notice Period & Conditions
    
  • What Information Does CrashPlan Need?
    
  • What Happens After I Cancel My CrashPlan Subscription?
    
  • Can I Also Contact CrashPlan Directly?
    
  • Can I Revoke My Subscription Cancellation?
    
  • How Do I Check my CrashPlan Subscription?
    
• About CrashPlan
  
  • What Kind of Subscriptions Does CrashPlan Offer?

General Information

CrashPlan Notice Period & Conditions

CrashPlan subscriptions are billed either monthly or annually, depending on your selected plan. All subscriptions automatically renew unless you cancel them before the end of the current billing cycle. The notice period typically matches the renewal date—so canceling before that date ensures you're not charged for the next cycle.

If you're subscribed to the CrashPlan for Small Business plan, cancellation can be done at any time. However, there are no partial refunds for unused time. When you cancel, your subscription remains active through the end of your current term. Whether you're on a monthly or yearly plan, the remaining duration is honored.

CrashPlan does not charge a separate cancellation fee. But if you want to avoid a renewal, it’s best to cancel before the next billing cycle begins. Annual users should be especially mindful of the renewal date, as full annual charges are non-refundable once they’re processed.

What Information Does CrashPlan Need?

To cancel your subscription, you must be the primary account holder or have administrator privileges on the account. The most efficient way to cancel is by logging into your CrashPlan online dashboard and accessing the billing or account settings.

You’ll need to provide or confirm:

• The email address linked to your CrashPlan account
• The reason for cancellation (optional but sometimes requested)
• Your decision to delete, pause, or retain stored data after cancellation

If you are contacting customer support instead of canceling online, they may ask for additional verification. This could include billing details or confirmation of your recent payment method. Having these details ready speeds up the process and ensures a smooth cancellation.

For enterprise or group accounts, the admin or designated billing contact must submit the request. Individual team members usually can’t cancel a shared business plan on their own.

What Happens After I Cancel My CrashPlan Subscription?

Once you cancel your subscription, your service remains active through the end of your billing cycle. During that time, your devices will continue backing up, and you can still access the CrashPlan app and admin console.

After the billing term ends, your backup data is no longer updated, and access to most features will be restricted. However, CrashPlan does not delete your data immediately. In most cases, the system retains your backup archives for a short grace period, typically 30 days, in case you change your mind or decide to export your data.

If you want to delete your backups right away, you can initiate that manually through the admin console. Otherwise, your stored files will be removed automatically after the grace period ends. This policy helps protect users who might need to recover important files after cancellation.

You can still log into your account after the plan expires, but access to admin tools and backup history may be limited. Be sure to download anything important before the plan ends if you do not intend to reactivate.

Can I Also Contact CrashPlan Directly?

Yes, CrashPlan provides several options to reach their customer support team. If you prefer speaking with someone or need assistance beyond the online cancellation tools, you can use their:

• Live chat support via the CrashPlan website
• Email support ticket system
• Knowledge base and help center articles

Live chat is available during U.S. business hours and is often the fastest way to get answers. If you’re managing a business account with multiple users, contacting support directly can help with transitioning or exporting data.

Enterprise-level users may also have a designated account manager who can walk them through the process. If your subscription was purchased through a reseller or third-party provider, that entity may need to be involved in the cancellation request.

Can I Revoke My Subscription Cancellation?

If you cancel your subscription and change your mind before the current billing term ends, you can usually resume service without disruption. Simply log in to your CrashPlan account and navigate to the billing section. There, you can reactivate your plan or modify billing preferences.

As long as your account is still within the grace period and your data hasn't been deleted, all of your settings and backup archives remain intact. Once you reactivate, backups will resume automatically if the CrashPlan app is still installed and running on your devices.

If the grace period has passed or your data was removed, you’ll need to start a new plan and reconfigure your backup settings from scratch. In such cases, reactivation will not restore old files, so timing is important.

How Do I Check my CrashPlan Subscription?

To check your CrashPlan subscription status, log into your online dashboard using your registered email and password. From the main dashboard, select the “Account” or “Billing” tab to view:

• Your current plan type
• Renewal date and billing history
• Active devices linked to your account
• Data usage and storage summaries

You can also update your payment method, download invoices, and manage notifications in this section. If your subscription is set to expire or has already been canceled, the system will reflect that status clearly.

It’s a good habit to check this area at least once a month, especially if you manage multiple devices or team members under a business plan.

About CrashPlan

CrashPlan is a cloud backup service that specializes in continuous data protection for small businesses and individuals. It is known for its automated backups, strong encryption, and customizable retention policies. The platform helps users safeguard critical files and folders by continuously syncing them to secure cloud storage.

CrashPlan offers cross-platform compatibility, supporting Windows, macOS, and Linux operating systems. It is widely used by professionals, remote workers, and small teams who rely on consistent backup schedules to prevent data loss.

Unlike traditional manual backup methods, CrashPlan runs silently in the background and provides version control, so users can recover earlier versions of files if needed. It’s also scalable, making it a good fit for both solo entrepreneurs and growing teams.

The service is operated by Code42, a company with a long-standing presence in the data protection and cybersecurity industry.

What Kind of Subscriptions Does CrashPlan Offer? 

CrashPlan currently focuses on its CrashPlan for Small Business plan. This subscription provides continuous cloud backup for unlimited file sizes, external drives, and multiple devices. It includes customizable file retention, file versioning, and AES 256-bit encryption for security.

The plan is available as a monthly subscription, which renews automatically unless canceled. Users can back up multiple devices under the same login, and storage is unlimited—making it suitable for large file types like video, design files, or business documents.

CrashPlan discontinued its consumer plans in the past to focus on business users. However, the small business plan is often used by individuals as well, thanks to its flexibility and ease of use.

Some customers purchase CrashPlan through authorized resellers or third-party IT providers. In these cases, the billing and account management might be handled by the vendor instead of directly through CrashPlan.com.

Each subscription includes access to the CrashPlan app, online dashboard, and 24/7 file access. Admins can manage devices, view logs, and configure alerts through the online interface.