Cancel Cleeng

Table of Contents

• General Information
  
  • Cleeng Notice Period & Conditions
    
  • What Information Does Cleeng Need?
    
  • What Happens After I Cancel My Cleeng Subscription?
    
  • Can I Also Contact Cleeng Directly?
    
  • Can I Revoke My Subscription Cancellation?
    
  • How Do I Check my Cleeng Subscription?
    
• About Cleeng
  
  • What Kind of Subscriptions Does Cleeng Offer?
    
• Additional Information

General Information

Cleeng Notice Period & Conditions

Subscriptions managed by Cleeng typically renew automatically on a monthly, annual, or per-event basis. If you want to cancel your subscription, you should do so before the next billing cycle to avoid being charged again. Most subscriptions can be canceled at any time unless they are associated with a one-time event or fixed package that does not offer recurring billing.

Cleeng’s policy generally requires that you cancel at least 24 hours before the renewal date. Some broadcasters may impose additional terms, so it’s helpful to review the specific service’s cancellation policy when managing your subscription through Cleeng.

What Information Does Cleeng Need?

To cancel a subscription managed by Cleeng, you’ll need your login credentials associated with the Cleeng account. This is typically the email address you used to subscribe, along with the event or broadcaster’s name. If you access Cleeng through a partner's website or app, you may be redirected to Cleeng’s self-service portal.

You may also need to confirm your payment method or provide the transaction ID if you're reaching out to customer support for help. Having the original purchase confirmation email available can speed up the cancellation process.

What Happens After I Cancel My Cleeng Subscription?

Once your subscription is canceled, your access will continue until the end of the current billing period. You will not be billed again unless you reactivate the subscription manually. Your viewing history or access credentials may remain associated with your Cleeng account in case you choose to return later.

If the subscription included access to a specific event or time-limited content, cancellation may take effect immediately if the event has already occurred. Be sure to check the broadcaster’s policy to confirm how cancellations affect on-demand access.

Can I Also Contact Cleeng Directly?

Yes, you can contact Cleeng customer support through their Help Center. They provide a self-service page where you can look up your subscription by entering the email address you used for registration. From there, you can view active subscriptions, manage billing preferences, or submit a cancellation request.

You may also submit a support ticket or email their help team directly. If contacting them about a charge or subscription, include all relevant details like the broadcaster name, purchase date, and your email address. This allows them to assist you more efficiently.

Can I Revoke My Subscription Cancellation?

If you cancel your subscription but decide you want to continue, you can usually reactivate your subscription through the Cleeng account dashboard. Depending on the broadcaster’s policy, your access might continue without interruption if reactivation happens quickly.

If the subscription has already expired, you may need to purchase a new subscription package or re-enroll through the broadcaster’s platform. Your previous login information will still work, and your billing preferences can be updated at any time.

How Do I Check my Cleeng Subscription?

To check your subscription status, go to Cleeng’s Customer Center and enter the email address associated with your account. After verification, you can view active and past subscriptions, billing dates, and payment history. This portal also allows you to cancel subscriptions and manage renewal settings.

If you're unsure which broadcaster your subscription is linked to, Cleeng’s dashboard will show the name of the content provider along with the subscription details. You can also refer to your original receipt or credit card statement to trace the service provider.

About Cleeng

Cleeng is a SaaS company that specializes in subscriber management and billing for over-the-top (OTT) video services. Founded in 2011, the platform supports broadcasters and content owners by handling signups, payments, renewals, and cancellations for live and on-demand digital events.

Cleeng acts as a backend system for many well-known content providers, offering tools that simplify customer relationship management. They are not the original content creators, but rather the infrastructure through which subscriptions are processed and supported.

What Kind of Subscriptions Does Cleeng Offer?

Cleeng itself does not offer original content or entertainment packages. Instead, it manages subscriptions for media companies and event organizers. Subscriptions can include access to streaming platforms, sports packages, digital conferences, and pay-per-view events.

Depending on the broadcaster, you might subscribe to monthly plans, yearly memberships, or one-time purchases that Cleeng processes on their behalf. All active subscriptions can be managed through Cleeng’s self-service system or by contacting support.

Additional Information

If your Cleeng subscription was tied to a live sports event or limited-time video stream, be aware that these may not follow standard recurring billing. In such cases, your purchase is typically a one-time fee, and cancellation is not necessary. However, if you mistakenly signed up for a recurring plan instead of a one-off event, cancel it promptly to avoid further billing.

Cleeng supports multiple currencies and billing regions depending on the broadcaster’s target audience. If you’ve moved countries or your payment details have changed, it's a good idea to update your profile through the Cleeng portal. This prevents failed payments or currency conversion fees during renewals.

Some users may subscribe to more than one service via Cleeng without realizing. If you have multiple subscriptions under the same email, all active services will be listed in your dashboard. You can manage or cancel them individually, so check carefully before canceling all at once.

In cases of duplicate charges or mistaken renewals, Cleeng encourages users to contact their support team. Provide the transaction ID and details of the broadcaster. Refund requests are evaluated based on the timing of the charge and usage of the service. Refund approval is not guaranteed but is often resolved promptly when submitted within a reasonable window.

If you subscribed through a discount or limited-time trial, those offers typically convert to full-price subscriptions after the trial ends. To avoid being charged, cancel the plan at least one day before the trial period ends. This ensures your account doesn’t roll into a paid plan unexpectedly.

Cleeng’s support documentation is available in several languages, depending on the broadcaster’s audience. You can browse help articles, FAQs, and cancellation instructions tailored to the platform you subscribed through. Many services using Cleeng offer embedded links directly to the cancellation portal from their website.

Some broadcasters may offer gift subscriptions or group plans that are managed through Cleeng. If you received a gift subscription, you typically do not need to cancel unless you added a payment method for renewal. In that case, your billing details take over once the gift period ends.

Subscribers using corporate cards or shared email addresses should ensure they’re canceling the correct account. It’s best to confirm the account owner and email associated with the subscription to avoid confusion or accidentally canceling a colleague’s or another household member’s service.

If you lose access to the email tied to your Cleeng account, contact customer service to help recover it. Provide the last four digits of the card used for payment and the approximate subscription date to help verify ownership.

Cleeng also allows users to turn off automatic renewal without fully canceling. This is useful if you wish to continue using the subscription until the end of the billing period but don’t want it to renew automatically. You can always return later to reactivate the same subscription.

Subscribers who rely on reminders may want to mark their next billing date on a calendar. Cleeng sends confirmation emails for purchases and renewals, but those emails can be missed or filtered. Setting a reminder ensures you won’t be caught off guard by a renewal charge.

In addition to handling subscriptions, Cleeng sometimes provides support for event-specific access codes or viewing credentials. If you subscribed through a promo code or bundle, reach out to the broadcaster or Cleeng support to clarify what is refundable and what isn’t.

Large streaming platforms using Cleeng often have their own help teams that coordinate with Cleeng’s backend. If your issue is content-specific, such as a streaming failure or login error, contact the broadcaster directly. If the issue is billing-related, Cleeng’s team can step in to assist.