Cancel CenturyLink
Do you want to cancel your CenturyLink contract? You can choose to cancel your contract with CenturyLink via Unsubby's cancellation letter. Fill in your details using the form below and your cancellation letter will be sent immediately.
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How to Cancel CenturyLink
Cancelling your CenturyLink service may seem daunting, especially if you’re unsure about contract terms or equipment returns. Whether you’re switching to another provider, moving to a new home, or simply no longer need internet or phone services, understanding the proper cancellation steps can save time and avoid extra fees.
Why Choose Unsubby?
Unsubby can help you cancel your subscription by sending a formal cancellation letter on your behalf. You'll receive confirmation once it's sent, and you can track your request. Many companies offer various cancellation methods. Unsubby is one of the available options, and we are happy to help. Not satisfied with our service? We will give you a full refund.
Cancel via Unsubby.com
If you prefer to use our service, we’ll send the cancellation letter to CenturyLink on your behalf. Simply fill out the form, and we’ll take care of the rest. Processing times depend on the company. While we send the letter as quickly as possible, it may take several days to process the request.
About Us
Unsubby provides cancellation letters to help users end subscriptions, memberships, and contracts. You can download the letter for free or have us send it for you, making the process more convenient.
Our Advantages
✔ No need to draft a letter
✔ Confirmation when the letter is sent
✔ Track your letter
✔ 100% Refund policy
Disclaimer
Unsubby is not affiliated with any of the companies listed on our platform and does not influence their cancellation procedures. You can also cancel directly with the company through their available cancellation options.
Table of Contents
- General Information
- CenturyLink Notice Period & Conditions
- What Information Does CenturyLink Need?
- What Happens After I Cancel My CenturyLink Service?
- Can I Also Contact CenturyLink Directly?
- Can I Revoke My Service Cancellation?
- How Do I Check my CenturyLink Service?
- How Long Does the Service Cancellation Process Take?
- CenturyLink Notice Period & Conditions
- About CenturyLink
General Information
CenturyLink Notice Period & Conditions
CenturyLink offers both month-to-month and contract-based service plans. For those with contract agreements, early termination fees may apply unless you're canceling during a grace period or promotional trial. If you're not under a contract, you can cancel at any time, but you should do so a few days before the next billing cycle to prevent new charges.
CenturyLink requires notice for service cancellation, typically 7 to 10 days in advance. If you're relocating, they may offer to transfer services instead. Cancellation requests can be made over the phone, through online chat, or by submitting a request through your CenturyLink account.
What Information Does CenturyLink Need?
To cancel your CenturyLink service, you’ll need to verify your account ownership. This includes your full name, service address, and account number. They may also ask for the last four digits of your Social Security Number or a PIN that was established during account setup.
If you’re canceling a business account, include the business name and authorized representative details. Providing an effective cancellation date is also helpful so CenturyLink can align it with your billing cycle and avoid overlapping charges.
What Happens After I Cancel My CenturyLink Service?
After cancellation, CenturyLink will send a confirmation email or letter detailing the final service date. Your account may remain accessible for a short period so you can view final billing statements or check for equipment return instructions.
If you rented a modem or router, CenturyLink typically requires that you return it within 30 days. You may receive a prepaid return label or be instructed to drop it off at a designated location. Failure to return equipment could lead to additional fees added to your final bill.
Can I Also Contact CenturyLink Directly?
Yes, CenturyLink provides multiple contact methods for cancellations. You can call customer service during business hours or use the live chat feature on their website. Some users also prefer using their My CenturyLink portal, which offers options to manage services, submit requests, and view account updates.
If you cancel over the phone, ask for a cancellation confirmation number. Keep records of the date, time, and name of the representative you spoke to. These details will be helpful if there’s any dispute about your cancellation date or charges.
Can I Revoke My Service Cancellation?
If you change your mind shortly after submitting a cancellation request, you may be able to revoke it. Contact customer support as soon as possible and explain your decision. If your disconnection hasn't been processed yet, they might be able to halt the cancellation and restore services.
However, once the cancellation is finalized, you'll need to reactivate your account or set up a new one. Reconnection may require a new equipment shipment, technician visit, or deposit depending on your location and credit status.
How Do I Check my CenturyLink Service?
Log in to your My CenturyLink account to review your current service status. The dashboard will display your internet or phone plan, upcoming billing dates, and any pending cancellation requests. If you’ve already submitted a cancellation, the portal should reflect the scheduled disconnection date.
You can also check by contacting customer support. They’ll verify your service end date and any remaining balances or requirements, such as equipment return. Always verify that your email and contact details are current to avoid missing updates.
How Long Does the Service Cancellation Process Take?
The cancellation timeline can vary depending on how the request was made. Phone and online chat cancellations are usually processed within 24 to 72 hours. If submitted through the account portal or via email, it may take slightly longer for a confirmation to be issued.
Keep using your service until the official disconnection date to avoid interruptions. If you have autopay enabled, it’s advisable to disable it after your final payment has gone through and your account is fully closed.
About CenturyLink
CenturyLink, now operating under the brand Lumen Technologies, is a well-known provider of internet, phone, and fiber services across the United States. It serves both residential and business customers, offering DSL, fiber-optic broadband, and voice solutions.
Their internet plans range from basic DSL packages in rural areas to high-speed fiber in select cities. CenturyLink’s prepaid and contract-free options attract users looking for flexibility, while small business offerings cater to scalable connectivity solutions.
What Kind of Services Does CenturyLink Offer?
CenturyLink offers home internet, voice (landline), and bundled packages that may include DirecTV or streaming services. Customers can choose from DSL or fiber internet depending on location. Additional services include VoIP for businesses and cloud-based solutions for enterprises.
Their fiber service, where available, provides gigabit speeds for demanding households or offices. Traditional DSL is still popular in rural areas. Phone services can include unlimited nationwide calling, voicemail, and call forwarding features.
Table of Contents
- General Information
- CenturyLink Notice Period & Conditions
- What Information Does CenturyLink Need?
- What Happens After I Cancel My CenturyLink Service?
- Can I Also Contact CenturyLink Directly?
- Can I Revoke My Service Cancellation?
- How Do I Check my CenturyLink Service?
- How Long Does the Service Cancellation Process Take?
- CenturyLink Notice Period & Conditions
- About CenturyLink
General Information
CenturyLink Notice Period & Conditions
CenturyLink offers both month-to-month and contract-based service plans. For those with contract agreements, early termination fees may apply unless you're canceling during a grace period or promotional trial. If you're not under a contract, you can cancel at any time, but you should do so a few days before the next billing cycle to prevent new charges.
CenturyLink requires notice for service cancellation, typically 7 to 10 days in advance. If you're relocating, they may offer to transfer services instead. Cancellation requests can be made over the phone, through online chat, or by submitting a request through your CenturyLink account.
What Information Does CenturyLink Need?
To cancel your CenturyLink service, you’ll need to verify your account ownership. This includes your full name, service address, and account number. They may also ask for the last four digits of your Social Security Number or a PIN that was established during account setup.
If you’re canceling a business account, include the business name and authorized representative details. Providing an effective cancellation date is also helpful so CenturyLink can align it with your billing cycle and avoid overlapping charges.
What Happens After I Cancel My CenturyLink Service?
After cancellation, CenturyLink will send a confirmation email or letter detailing the final service date. Your account may remain accessible for a short period so you can view final billing statements or check for equipment return instructions.
If you rented a modem or router, CenturyLink typically requires that you return it within 30 days. You may receive a prepaid return label or be instructed to drop it off at a designated location. Failure to return equipment could lead to additional fees added to your final bill.
Can I Also Contact CenturyLink Directly?
Yes, CenturyLink provides multiple contact methods for cancellations. You can call customer service during business hours or use the live chat feature on their website. Some users also prefer using their My CenturyLink portal, which offers options to manage services, submit requests, and view account updates.
If you cancel over the phone, ask for a cancellation confirmation number. Keep records of the date, time, and name of the representative you spoke to. These details will be helpful if there’s any dispute about your cancellation date or charges.
Can I Revoke My Service Cancellation?
If you change your mind shortly after submitting a cancellation request, you may be able to revoke it. Contact customer support as soon as possible and explain your decision. If your disconnection hasn't been processed yet, they might be able to halt the cancellation and restore services.
However, once the cancellation is finalized, you'll need to reactivate your account or set up a new one. Reconnection may require a new equipment shipment, technician visit, or deposit depending on your location and credit status.
How Do I Check my CenturyLink Service?
Log in to your My CenturyLink account to review your current service status. The dashboard will display your internet or phone plan, upcoming billing dates, and any pending cancellation requests. If you’ve already submitted a cancellation, the portal should reflect the scheduled disconnection date.
You can also check by contacting customer support. They’ll verify your service end date and any remaining balances or requirements, such as equipment return. Always verify that your email and contact details are current to avoid missing updates.
How Long Does the Service Cancellation Process Take?
The cancellation timeline can vary depending on how the request was made. Phone and online chat cancellations are usually processed within 24 to 72 hours. If submitted through the account portal or via email, it may take slightly longer for a confirmation to be issued.
Keep using your service until the official disconnection date to avoid interruptions. If you have autopay enabled, it’s advisable to disable it after your final payment has gone through and your account is fully closed.
About CenturyLink
CenturyLink, now operating under the brand Lumen Technologies, is a well-known provider of internet, phone, and fiber services across the United States. It serves both residential and business customers, offering DSL, fiber-optic broadband, and voice solutions.
Their internet plans range from basic DSL packages in rural areas to high-speed fiber in select cities. CenturyLink’s prepaid and contract-free options attract users looking for flexibility, while small business offerings cater to scalable connectivity solutions.
What Kind of Services Does CenturyLink Offer?
CenturyLink offers home internet, voice (landline), and bundled packages that may include DirecTV or streaming services. Customers can choose from DSL or fiber internet depending on location. Additional services include VoIP for businesses and cloud-based solutions for enterprises.
Their fiber service, where available, provides gigabit speeds for demanding households or offices. Traditional DSL is still popular in rural areas. Phone services can include unlimited nationwide calling, voicemail, and call forwarding features.
People Also Ask
You can cancel CenturyLink service by calling customer service, using the live chat on their website, or submitting a cancellation request through your My CenturyLink account. Be sure to request confirmation and return any rented equipment.
Yes, if you leased a modem or router from CenturyLink, it must be returned within 30 days of cancellation. Failing to return the equipment may result in charges appearing on your final bill. Instructions for return are typically emailed or included in your final statement.
If you’re on a month-to-month plan, there is no cancellation fee. For customers under a contract, early termination fees may apply. These fees vary depending on your agreement and how many months remain in the term. Check your service contract or contact customer support for exact details.
To speak with a live agent, call the CenturyLink customer service number provided on your billing statement or the website. You can also request live support via the online chat feature. Avoid peak hours for faster response times. Once connected, ask directly to speak with a representative.
In specific situations, you might be able to cancel your service without incurring a fee. For example, if CenturyLink fails to provide the agreed level of service or if you’re moving to a location where CenturyLink doesn't operate, you may qualify for a penalty-free cancellation. Military members who are being deployed can usually cancel their service by providing active-duty orders. Customers with qualifying hardships may also be eligible for flexibility in termination terms. Always ask about exceptions when speaking with a customer representative.
After service ends, you’ll receive a final bill from CenturyLink. This may include a prorated charge based on how many days you used the service in your last billing cycle. If you’re due a refund, such as for overpayment, it will appear on your final statement or be returned via the original payment method. Be sure to review your final bill carefully to confirm no unauthorized charges have been applied. If you returned equipment on time, ensure those returns are reflected properly and that no late fees were mistakenly added.
Yes, after your cancellation is processed, CenturyLink typically sends a confirmation email. This document serves as proof that your cancellation was received and includes details such as the service end date and any return instructions for leased equipment. If you don’t receive this email within 48 hours, follow up through phone or chat to ensure your cancellation was completed successfully. Always save this confirmation for your records, especially if any disputes arise regarding charges or disconnection timing.
CenturyLink provides several methods for equipment return. Some customers may receive a prepaid return label to use with UPS or FedEx, while others are asked to drop off items at authorized return centers. Make sure the modem, power cables, and any other leased accessories are included. Include your account number and a return slip if instructed. Once the return is processed, you should receive an acknowledgment via email. Keep your shipping receipt until the equipment return is confirmed.
To prevent further billing, make sure you cancel autopay through your My CenturyLink portal or your bank. Verify that your cancellation request was completed before your next billing date. If you have a bundled service (e.g., TV or phone with internet), ensure that all components of the bundle are canceled. Keep an eye on your bank statement for the next 30 days in case of unexpected charges. If any charges appear after the cancellation date, contact customer service immediately and reference your cancellation confirmation number.
If you used a CenturyLink-provided email address, such as example@centurylink.net, it may remain active for a limited period after cancellation. Policies vary, but generally, the email account can be retained if it was active for a long time and remained in good standing. To avoid loss of data, download important emails or forward them to another address before service termination. If unsure, ask CenturyLink about the specific rules regarding legacy email access.
Rather than canceling, you might be able to transfer your service to a new address or to another person. If you're moving to a new home that is still within CenturyLink’s coverage area, you can request a transfer of service, which may include technician setup or self-installation. To transfer service to another individual, CenturyLink may require a formal request along with identification and approval from both parties. This can be useful for roommates or family members taking over the account.
About Us
Unsubby provides cancellation letters to help users end subscriptions, memberships, and contracts. You can download the letter for free or have us send it for you, making the process more convenient.
Our Advantages
✔ No need to draft a letter
✔ Confirmation when the letter is sent
✔ Track your letter
✔ 100% Refund policy
Disclaimer
Unsubby is not affiliated with any of the companies listed on our platform and does not influence their cancellation procedures. You can also cancel directly with the company through their available cancellation options.
Cancel via Unsubby.com
If you prefer to use our service, we’ll send the cancellation letter to CenturyLink on your behalf. Simply fill out the form, and we’ll take care of the rest. Processing times depend on the company. While we send the letter as quickly as possible, it may take several days to process the request.
