Cancel Centene Corporation

Centene has faced legal scrutiny over pharmacy benefit billing practices in some states. These matters were resolved through settlements, and the company continues to serve millions through state contracts and private exchanges.

To contact Centene, check your plan ID card for the member services number. You can also visit their main website and use the contact form to submit a support request or locate state-specific offices.

Centene is a healthcare insurance provider that administers Medicaid, Medicare, and ACA marketplace plans. It operates through subsidiaries like Ambetter, Health Net, and others.

Ambetter is one of Centene’s subsidiaries, focused on marketplace insurance. While they’re part of the same corporate structure, plan details and member services may differ by brand and region.

Yes, members have several ways to initiate cancellation. You can call customer service directly and speak with an agent. This is often the fastest route, especially if your coverage is ending due to relocation, new employer coverage, or ineligibility. If you enrolled in a Centene marketplace plan through healthcare.gov, cancellation can be completed by logging into your federal or state exchange account. From there, select your current plan and choose the option to report a life change or end coverage. For Medicaid members, cancellations or transfers must be submitted through the state agency that manages the Medicaid program. Centene will receive the update from the state, so make sure your request is properly logged at the agency level.

Medical records are not deleted when a membership is canceled. Your doctors and healthcare providers will still retain your health history under HIPAA regulations. If you are transferring care, you can request records be sent to your new provider. Your claims history and prescription records may also remain visible for a limited time on your Centene member portal. Be sure to download any documentation or Explanation of Benefits (EOBs) you may need before your account becomes inactive.

You’ll typically receive a letter or email from Centene confirming the end of your plan. This communication will include the final day of coverage and any applicable follow-up details, such as outstanding bills or return of ID cards. If you don’t receive confirmation within 15 days of your request, follow up with customer service. Keeping written or recorded proof of your original request is helpful in case of disputes.

Yes, in most cases, you can reapply for Centene coverage. This may be during Open Enrollment or a Special Enrollment Period (SEP) triggered by a life event like marriage, job loss, or relocation. Medicaid enrollees who regain eligibility can reapply through their state portal. Depending on the plan and state, prior member history may be referenced to streamline the re-enrollment process, but approval will depend on eligibility verification.

When switching plans, it’s essential to coordinate the start date of your new coverage with the cancellation date of your Centene plan. Overlapping coverage can result in duplicate premiums, while a gap can leave you uninsured for important services. If you're using the federal exchange, it will guide you through selecting an end date for current plans when enrolling in a new one. Always verify start and end dates in confirmation letters from both old and new providers.

If you are removing yourself but keeping a dependent enrolled, make this clear when submitting your cancellation. Centene may allow partial disenrollment under some plans, especially for dependents like children or spouses. You can usually manage dependents through the same member portal or by requesting changes over the phone. Ensure that new ID cards and billing statements reflect these updates correctly.

Cancelling your plan does not impact future eligibility unless you owe back premiums or failed to comply with plan terms. In some cases, unpaid balances may prevent you from enrolling until the amount is resolved. For Medicaid programs, reapplication is always subject to eligibility criteria. If you were disqualified due to income or location, requalifying requires updated documentation.

It’s generally better to cancel before the end of the month to prevent automatic renewal. However, most plans remain active until the last day of the billing cycle even if cancellation is submitted earlier. Always ask if your plan ends immediately or after the full month. This helps avoid confusion when making appointments or filling prescriptions during the transition period.

If you have set up automatic payments through a bank or card, remember to cancel those as well. While some plans automatically stop billing once your coverage ends, others may continue if not manually terminated. Log into your Centene account or contact billing support to ensure that auto-deductions are discontinued. Retain proof of cancellation in case of post-cancellation charges.

It’s a good idea to keep the following: confirmation emails or letters, final Explanation of Benefits (EOBs), any correspondence with customer support, and your final ID card. These may be required if you have billing disputes or need proof of prior coverage for a new insurer. Having these documents on file can also help during tax season if you received subsidies through the healthcare exchange.