Cancel CallFire

CallFire doesn’t offer a formal pause feature, but you can stop using services and reactivate when needed. For pay-as-you-go accounts, there is no recurring charge unless you initiate activity. If you're on a monthly plan, cancel to avoid charges, and re-subscribe later when needed. Your data may remain available for a certain time depending on account inactivity.

If you only want to stop a specific feature, like text messaging or call tracking, you can usually manage this in your dashboard. Navigate to the campaign or feature you want to deactivate and disable it individually. This allows you to retain other services while reducing your monthly spend. For more granular control, contact support to help with adjustments.

Once your subscription ends, active campaigns will be paused or deleted depending on your account status. It's important to export campaign data, reports, and contact lists before cancelling. CallFire doesn’t guarantee data retention after long inactivity, so secure important assets early. This is especially relevant if you plan to return later.

No, your billing history remains available in your account. You can log in and view past invoices and payment records even after your subscription ends. If your account is permanently closed, contact support to retrieve billing documentation. It’s a good idea to download necessary receipts before deactivating your account completely.

Yes, CallFire allows cancellation requests via email. Make sure to send the message from your registered email address. Include your account ID, company name, and reason for cancellation. Although the dashboard is quicker, email works well if you're unable to log in. Always request a confirmation reply to ensure the cancellation is processed.

Numbers purchased through CallFire may become inactive after cancellation. If you're porting a number to another provider, begin the transfer before canceling. Port-out requests can take a few business days. If the number is not ported, it may be reassigned after your account closes. Contact support for help preserving key numbers.

If you return to CallFire after canceling, simply log into your old account and choose a new subscription. In many cases, your settings and saved campaigns will still be available. If your account was inactive for too long, you might need to set up your preferences again. Contact the support team if you need help retrieving old data.

Most monthly CallFire plans are flexible and do not have cancellation penalties. If you're under an annual agreement or a custom enterprise contract, review the terms to determine if early termination fees apply. Contacting account management can help clarify your obligations.

If you’ve prepaid for voice or SMS credits and cancel before using them, the remaining balance may remain in your account for future use. However, credits are generally non-refundable. Check your billing agreement or reach out to customer support if you're unsure.

Yes, you can access your account even after cancelling your subscription. This lets you view past invoices, check usage reports, and re-subscribe if needed. If you plan to return soon, keeping your login credentials updated makes the process easier.

Cancellation confirmations are sent via email and also reflected in your account dashboard. Check the billing section for a history of subscription changes and end dates. Save these confirmations for your records, especially for accounting or team audits.

Call divert is a service typically offered by mobile carriers, not CallFire. However, if you’ve set up call forwarding using CallFire's tools, log into your dashboard, go to your number settings, and disable the call forwarding feature.