Cancel Bill.com

Table of Contents

• General Information
  
  • Bill.com Notice Period & Conditions
    
  • What Information Does Bill.com Need?
    
  • What Happens After I Cancel My Bill.com Subscription?
    
  • Can I Also Contact Bill.com Directly?
    
  • Can I Revoke My Subscription Cancellation?
    
  • How Do I Check my Bill.com Subscription?
    
• About Bill.com
  
  • What Kind of Subscriptions Does Bill.com Offer?
    
  • Additional Notes on Data Access and Security

General Information

Bill.com Notice Period & Conditions

Bill.com subscriptions are billed monthly or annually depending on the plan selected during setup. If you decide to cancel, it is best to do so before the next billing cycle to avoid additional charges. Bill.com does not require a long-term contract, which allows customers to cancel anytime without incurring early termination fees.

For customers on annual plans, cancellation takes effect at the end of the current term. Refunds for unused months are not typically offered unless otherwise stated in the agreement. Some business plans may have multiple users or added features, so it's helpful to check whether you’re the authorized administrator before initiating cancellation.

What Information Does Bill.com Need?

To cancel your subscription, log in to the Bill.com dashboard using an administrator account. Navigate to the settings or billing section where subscription management tools are located. From there, you can downgrade, pause, or cancel the subscription.

If you prefer to contact customer support, provide your company name, registered email address, and account ID. This allows the support team to access your account quickly and verify your identity before proceeding with the cancellation. In cases of multi-user accounts, authorization from the primary administrator may be required to complete the request.

What Happens After I Cancel My Bill.com Subscription?

Once your cancellation request is processed, your Bill.com services will remain active through the end of the current billing period. You will no longer be charged once your subscription expires, and access to features such as automated payments, invoice tracking, and account integrations will be removed.

Your account data, including payment history, invoices, and transaction details, may remain accessible in a read-only format for a limited time depending on your subscription type. It’s advisable to download or export any needed data before the subscription officially ends to ensure future access for compliance or tax purposes.

Can I Also Contact Bill.com Directly?

Yes, Bill.com provides customer support through its website. Users can submit a request using the help portal, access live chat during business hours, or email support for assistance. There’s also an extensive knowledge base that explains the steps for canceling subscriptions, changing billing plans, and managing user permissions.

If your account was set up through a third-party service, such as an accounting firm or integration partner, it may be necessary to coordinate with that provider before canceling the subscription directly. For larger business accounts, it might be helpful to contact your assigned account manager for a smooth transition.

Can I Revoke My Subscription Cancellation?

If you change your mind after initiating the cancellation, you can reactivate your subscription before the current billing period ends. Log in to your account and visit the subscription management section to renew your plan. You won’t lose access to your workflow, account settings, or history if reactivation occurs within the same billing cycle.

If the subscription has already expired, you may need to re-subscribe and select a new plan. Most account information, including payment templates, user roles, and vendor data, is retained for a limited time after cancellation. This helps returning users restore their workflows without starting from scratch.

How Do I Check my Bill.com Subscription?

To view your current subscription status, navigate to the "Billing & Subscription" section in your Bill.com account settings. This area provides details about your plan type, payment history, renewal dates, and active features. You can also update payment methods or make changes to the plan from the same menu.

Administrators are typically the only users with access to this section. If you are a standard user, you may need to request permission or speak with your company’s account owner to view or modify billing settings.

About Bill.com

Bill.com helps businesses manage their financial workflows by automating accounts payable and accounts receivable. Founded with the goal of simplifying business payments, the platform integrates with popular accounting software such as QuickBooks, NetSuite, Xero, and Sage Intacct. It enables secure electronic payments, invoice creation, vendor management, and approval routing from one centralized interface.

The service is used by thousands of companies to reduce manual processes, speed up payment cycles, and improve visibility into cash flow. Bill.com supports multiple currencies and payment methods, including ACH transfers, checks, and virtual card payments, making it flexible for businesses of different sizes and sectors.

What Kind of Subscriptions Does Bill.com Offer?

Bill.com offers different pricing plans tailored to both small businesses and larger enterprises. Options include Essentials, Team, Corporate, and Enterprise plans. Each plan includes core features like invoice automation, payment processing, and document storage, with higher-tier plans offering advanced approval workflows and integrations.

Plans are billed monthly or annually and can be managed directly through the online dashboard. Users can also add modules such as international payments, two-way sync with accounting platforms, and support for multiple users. The flexibility of subscription management allows companies to scale usage based on their changing needs.

Additional Notes on Data Access and Security

Before canceling your subscription, it’s a good idea to review the data retention policies associated with your plan. Bill.com maintains transaction records, audit logs, and document attachments for a period even after service ends. However, access to these materials may be restricted or archived, depending on the status of your account and the features tied to your plan.

If your business requires long-term access to records for tax, audit, or compliance purposes, consider exporting your data ahead of cancellation. The platform allows users to download invoices, payment histories, and approval workflows in various formats. This proactive step ensures you retain control of important financial documents even after your subscription ends.

Security remains a top priority throughout the cancellation process. Your account details are protected under industry-standard encryption protocols. Even during deactivation or service transfer, Bill.com continues to apply safeguards to sensitive information until the account is fully closed or reactivated.

If your organization uses integrations with third-party software, such as accounting systems or CRM tools, verify whether disconnection from Bill.com affects those connections. Some linked services may require reauthorization or backup after your plan ends.