These General Terms and Conditions set out the rules and guidelines for the use of the platform https://unsubby.com/de-de, as well as the contractual provisions for all services offered through this platform and used by consumers.
According to Section 13 of the German Civil Code, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
Their goal is to ensure a safe and positive experience for all users when accessing or using the website https://unsubby.com/de-de.
We recommend that you read these terms carefully to understand your rights and obligations when using the https://unsubby.com/de-de platform.
If you have any questions or need further clarification, please contact us at [email protected].
The following terms are used in these General Terms and Conditions with the following meanings:
1.1 Unsubby: The platform through which Single Click Solutions B.V., as a service provider, helps consumers terminate ongoing contracts and subscriptions with third parties.
1.2 Consumer: Any natural person within the meaning of Section 13 of the German Civil Code who uses the services of the platform https://unsubby.com/de-de.
1.3 Termination: The termination of subscriptions and contracts by the consumer with third parties, carried out using the services of Single Click Solutions B.V. via the platform https://unsubby.com/de-de.
1.4 Provider: The third party, such as a newspaper or magazine publisher, energy supplier, insurance company, or charitable organization, with whom the consumer wants to terminate an ongoing subscription or contract.
1.5 Services: The services and assistance provided by Single Click Solutions B.V. via the platform https://unsubby.com/de-de for the cancellation of subscriptions and contracts.
1.6 User: The consumer who uses the services of Single Click Solutions B.V. via the platform https://unsubby.com/de-de.
The contracting party of the user of the platform https://unsubby.com/de-de is: Single Click Solutions B.V.
Mailing address: Wilhelminaplein 1-40, Rotterdam
Customer service: [email protected]
Chamber of Commerce Number: 90502558
3.1 These General Terms and Conditions apply to all contracts between Single Click Solutions B.V. and the consumer regarding the use of the services of the platform https://unsubby.com/de-de, concluded through it.
3.2 By electronically acknowledging and ordering the services offered by Single Click Solutions B.V. via the platform https://unsubby.com/de-de, the consumer agrees to these General Terms and Conditions and their contractual validity.
4.1 Single Click Solutions B.V. offers consumers the opportunity to cancel ongoing contracts and subscriptions with selected third parties via its platform https://unsubby.com/de-de.
4.2 The offer of Single Click Solutions B.V. includes, among other things, providing the consumer with the provider's contact information and pre-written termination letters.
4.3 The offer of Single Click Solutions B.V. via its platform https://unsubby.com/de-de may be subject to a limited validity as indicated on the platform or to conditions clearly stated.
In particular, the offer is conditional upon the consumer’s acknowledgment of the General Terms and Conditions and the Privacy Policy, and the consumer’s express consent to the electronic storage and processing of their data in accordance with the applicable Privacy Policy.
4.4 The offer displayed on the platform https://unsubby.com/de-de contains a precise description of the currently available services.
4.5 The representation of services offered by Single Click Solutions B.V. does not constitute a legally binding offer but an invitation to place an order.
5.1 The display of services on the https://unsubby.com/de-de portal is not a legally binding offer, but merely an invitation to place an order.
5.2 By clicking the button [SEND COMPANY NAME CANCELLATION LETTER AND PAY], the user places a binding order for the services listed on the https://unsubby.com/de-de platform and selected by the user.
The contract is concluded when Single Click Solutions B.V. accepts the order by sending an order confirmation via email immediately after receipt of the user’s order.
5.3 Single Click Solutions B.V. reserves the right to refuse or terminate the contract in cases of misuse, fraud, or violation of these General Terms and Conditions.
6.1 Unless expressly agreed otherwise, the user’s warranty claims are governed by the relevant statutory provisions of the German Civil Code.
6.2 Single Click Solutions B.V. is only liable for claims arising from damages caused by injury to life, body, or health, or from the breach of an essential contractual obligation, the fulfillment of which enables the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligation), as well as for other damages resulting from an intentional or grossly negligent breach of duty by Single Click Solutions B.V. or its vicarious agents.
6.3 The consumer is responsible for providing correct and complete information required for the use of Single Click Solutions B.V.’s services on the https://unsubby.com/de-de portal.
6.4 Single Click Solutions B.V. is fully liable for intent and gross negligence. For slight negligence, Single Click Solutions B.V. is liable for damages resulting from injury to life, body, and health.
In the case of slight negligence, Single Click Solutions B.V. is liable only for the breach of an essential contractual obligation (cardinal obligation). Liability for slight negligence is limited to the damages foreseeable at the time the contract was concluded and which typically occur. This limitation of liability also applies in favor of Single Click Solutions B.V.’s vicarious agents.
7.1 The user, as a consumer, has the right to withdraw from the contract with Single Click Solutions B.V. within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract is concluded.
To exercise the right of withdrawal, the user must inform Single Click Solutions B.V. of the decision to withdraw from this contract through a clear declaration.
This can be done via registered mail to:
Single Click Solutions B.V.
Wilhelminaplein 1-40, Rotterdam (NL)
or
via email to: [email protected]
The user may use the withdrawal form available for download here, although its use is not mandatory.
Alternatively, the user can complete and submit the withdrawal form electronically on the website https://unsubby.com/de-de.
If the user submits the withdrawal electronically, Single Click Solutions B.V. will promptly confirm receipt of the withdrawal (e.g., via email).
To meet the withdrawal deadline, it is sufficient for the user to send the notification of exercising the right of withdrawal before the withdrawal period expires.
7.2 If the user withdraws from the contract, Single Click Solutions B.V. will refund all payments received from the user without delay and no later than fourteen days from the day the notification of withdrawal was received.
For this refund, Single Click Solutions B.V. will use the same payment method the user used for the original transaction, unless otherwise agreed with the user.
7.3 Single Click Solutions B.V. will immediately stop the termination service if the termination letter has not yet been sent.
After successfully stopping the termination service, Single Click Solutions B.V. will inform the user.
However, if the termination letter has already been sent, Single Click Solutions B.V. will inform the user and request that they contact the third-party provider directly to discuss further steps.
In this case, responsibility for further communication with the provider lies with the user.
7.4 The user bears the risk and burden of proof for the correct content, timely sending, and receipt of the withdrawal notice.
7.5 If the user requested the service to begin during the withdrawal period, they must pay Single Click Solutions B.V. a reasonable amount corresponding to the portion of services provided up to the time of withdrawal, in proportion to the total services agreed in the contract.
8.1 Customer satisfaction is the top priority of Single Click Solutions B.V.’s platform https://unsubby.com/de-de. If users are not completely satisfied with the service for any reason, Single Click Solutions B.V. offers a 100% money-back guarantee.
8.2 Refund requests must be submitted within thirty (30) days of the contract date. To request a refund, the user should email [email protected] with their order number and a brief explanation. Refunds are processed within five to seven (5–7) business days to the original payment method. If the original payment method is no longer available (e.g., expired card), Single Click Solutions B.V. will work with the user to arrange an alternative refund method such as PayPal or bank transfer after proper verification.
8.3 If the termination letter has already been sent, Single Click Solutions B.V. will still process the refund. However, the cancellation cannot be reversed or stopped. If the user wishes to reactivate the canceled subscription, they must contact the service provider directly to arrange reactivation or other changes.
8.4 Single Click Solutions B.V. reserves the right to limit or deny refunds if misuse or fraudulent use of the service can be proven.
8.5 This refund policy complies with all applicable consumer protection laws in the regions where Unsubby operates and ensures fair and transparent treatment of our customers.
9.1 Single Click Solutions B.V. will act with the utmost care when receiving the request and providing its services.
9.2 The services requested by the user are tied to the address the user has provided to Single Click Solutions B.V. via the platform https://unsubby.com/de-de.
9.3 Single Click Solutions B.V. will carry out accepted requests as quickly as possible, unless otherwise agreed with the user. If service delivery is delayed, Single Click Solutions B.V. will promptly inform the user.
9.4 In the event of termination or withdrawal from the contract, Single Click Solutions B.V. will refund any payments made by the user without delay.
9.5 Termination letters are sent using the Pingen service.
In case of damage or failure, the user may contact Single Click Solutions B.V. immediately to work together on finding a suitable solution.
If necessary, a new request can be submitted and processed by Single Click Solutions B.V.
9.6 The execution time indicated on the website is an estimate and does not constitute a binding deadline or entitle the user to any legal claims.
10.1 Users are obligated to pay the current prices for the services provided by Unsubby, unless otherwise agreed.
The current prices are listed on the platform https://unsubby.com/de-de.
The prices shown include applicable VAT and other price components.
10.2 Payments must be made using the payment methods provided on the platform https://unsubby.com/de-de.
10.3 By placing an order, the user generally authorizes Single Click Solutions B.V. to use the provided payment method for future transactions related to additional or supplementary services the user may request.
These services, including their details and prices, will be clearly presented to the user before placing an order, allowing them to make an informed and conscious decision to accept or decline.
10.4 If the user subscribes to a plan via https://unsubby.com/de-de, it starts with a 7-day free trial period. During this trial, the user can access the full services of My Unsubby free of charge. If the user wishes to continue using the service after the trial, they are automatically enrolled in the monthly subscription plan.
10.5 The subscription renews automatically at the end of each billing period unless canceled by the user. A monthly amount, listed on https://unsubby.com/de-de, will be charged.
Single Click Solutions B.V. will inform the user in advance of any price changes via email and will obtain their consent before making changes to the subscription terms.
10.6 The user may cancel the My Unsubby subscription at any time via the “Subscription & Payment Methods” section in “My Account” on https://unsubby.com/de-de or by emailing [email protected].
If canceled during the 7-day trial, no charges will apply.
If canceled after the trial period, no refunds will be issued for the current billing cycle, but the user will not be charged for future months.
11.1 Single Click Solutions B.V. respects the user’s privacy and processes personal data in accordance with applicable laws, as described in the Privacy Policy on https://unsubby.com/de-de.
11.2 Single Click Solutions B.V. will not share the consumer’s personal data with third parties without prior consent, unless necessary to provide the services or legally required.
11.3 Users have the right to access, correct, or delete their personal data, as provided for in the Privacy Policy on https://unsubby.com/de-de.
12.1 Complaints regarding services offered via the platform https://unsubby.com/de-de should be submitted to Single Click Solutions B.V. as soon as possible, but no later than fourteen days after the issue occurs.
This can be done via email to [email protected].
12.2 Complaints submitted to Single Click Solutions B.V. will be answered within 14 days of receipt.
If a complaint requires a longer processing time, Single Click Solutions B.V. will send an acknowledgment within the 14-day period along with an estimate of when a more detailed response can be expected.
12.3 If the complaint cannot be resolved within a reasonable period or within three months after submission, it becomes a dispute subject to the dispute resolution procedure described below.
12.4 The EU Commission provides a platform for out-of-court online dispute resolution. This gives consumers the opportunity to resolve disputes related to their online orders without involving a court.
The dispute resolution platform can be accessed at the following external link: https://ec.europa.eu/consumers/odr/
The user is expressly informed that Single Click Solutions B.V. aims to resolve contractual disputes amicably, but is not obliged to participate in a dispute resolution procedure.
13.1 If any provision of these General Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
13.2 Contracts between Single Click Solutions B.V. and the user are governed exclusively by German law.
Mandatory consumer protection provisions of the country in which the user habitually resides remain unaffected by this choice of law (particularly concerning contract formation and warranty rights).
If the customer is a merchant, legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from or in connection with the contractual relationship is the registered office of Single Click Solutions B.V.
13.3 Single Click Solutions B.V. is entitled to transfer rights and obligations under this contract to third parties.
13.4 These General Terms and Conditions are available on the platform https://unsubby.com/de-de and can be sent upon request.