Cancel Arlo
Cancel additional services
How to cancel Arlo
Canceling an Arlo subscription requires understanding the specific steps and conditions associated with your plan. Arlo offers a range of subscription services tailored to enhance the functionality of its home security devices. Whether you no longer need the service or are switching to a different provider, this guide will walk you through the necessary steps to cancel your Arlo subscription effectively.
Table of Contents
General Information
Arlo notice period & conditions
Arlo subscriptions can be canceled at any time. However, the terms of cancellation vary depending on your billing cycle and subscription type. If you cancel mid-cycle, your subscription will remain active until the end of the billing period. Arlo does not typically offer prorated refunds for unused days within the billing cycle.
For users on an annual plan, cancellations after the first 30 days may result in forfeiture of the remaining prepaid amount. Always review your specific plan details in the Arlo app or website to fully understand your rights and any applicable fees before proceeding with the cancellation.
What information does Arlo need?
To successfully cancel your Arlo subscription, you’ll need the following information:
- Your Arlo account credentials (email and password).
- Billing details linked to your subscription.
- The specific subscription plan you wish to cancel.
Having these details ready ensures a smoother cancellation process. Make sure your account is in good standing with no overdue payments to avoid any delays or complications. If you’re unsure of your subscription status, check the Arlo app or website under the “My Account” section.
What happens after I cancel my Arlo subscription?
Once you cancel your Arlo subscription, your account will revert to the basic free plan. This means you’ll lose access to premium features such as:
- Extended video storage.
- Advanced motion detection and activity zones.
- Emergency response options like police or fire dispatch.
However, your devices will continue to function with limited features, such as live streaming and basic motion alerts. To ensure you don’t lose important video clips, download and back them up before the end of your subscription period. Once the subscription ends, access to cloud storage will be restricted.
Can I also contact Arlo directly?
Yes, Arlo provides multiple support options for customers needing assistance with subscription cancellations. Here are the primary methods to contact them:
- Online support: Visit the Arlo website and log in to your account to manage your subscriptions directly.
- Phone support: Reach out to Arlo’s customer service for real-time assistance with your account.
- In-app help center: Use the support section within the Arlo app for detailed guidance and FAQs.
If you encounter technical difficulties during the cancellation process, contacting Arlo ensures your request is correctly processed and documented. They can also address additional concerns, such as refunds or subscription changes.
Can I revoke my subscription cancellation?
If you’ve canceled your subscription but change your mind, you can reactivate it before the current billing cycle ends. Log in to your Arlo account, navigate to the “Subscription” section, and select “Reactivate.”
If the billing cycle has already ended, you will need to start a new subscription. Keep in mind that the terms and pricing of the new subscription may differ from your previous plan, so review the options carefully before committing.
About Arlo
Arlo is a leading provider of smart home security solutions, offering a range of wireless cameras and subscription services. The company’s products are designed to provide advanced security features, including high-definition video recording, night vision, and motion detection.
Arlo’s subscription plans enhance these capabilities with cloud storage, advanced AI detection, and emergency response options. With a user-friendly app, Arlo enables real-time alerts, live streaming, and remote device management, making it a preferred choice for homeowners and businesses alike.
Arlo’s innovative technology and commitment to security have earned it a strong reputation in the market. Whether you’re looking for a basic security setup or advanced monitoring features, Arlo offers flexible solutions to meet diverse needs.
What kind of subscriptions does Arlo offer?
Arlo provides several subscription plans tailored to different security requirements:
- Arlo Secure: This plan includes 30-day cloud recording, advanced motion detection, and customizable activity zones.
- Arlo Secure Plus: Offers all the features of Arlo Secure, along with emergency response capabilities and 4K video recording.
- Free Basic Plan: Limited features, including live streaming and seven days of cloud storage for older camera models.
Arlo also offers discounts for multi-camera setups, making it cost-effective for users with multiple devices. Before choosing a plan, evaluate your security needs and consider the features that align best with your requirements.
People Also Ask
How do I deactivate my Arlo account?
To deactivate your Arlo account:
- Log in to your Arlo account on the website or app.
- Navigate to the “Account Settings” section.
- Select “Delete Account” and follow the on-screen prompts.
- Confirm your decision to deactivate your account.
Be aware that deactivating your account is permanent and results in the loss of all data, including saved videos and subscription history.
How do I remove my credit card from Arlo?
To remove your credit card:
- Log in to your Arlo account.
- Access the billing or payment section.
- Select the saved payment method you wish to remove.
- Confirm the removal by following the prompts.
Make sure to add an alternative payment method if you plan to maintain an active subscription to avoid interruptions in service.
How do I see my Arlo subscription?
To view your subscription details:
- Open the Arlo app or log in to the website.
- Navigate to the “Settings” section.
- Select “Subscription” to view your current plan, billing cycle, and features.
This section provides comprehensive information about your subscription status and allows you to make changes as needed.
How do I take my Arlo off to charge?
To remove your Arlo camera for charging:
- Press the release button on the camera mount
- Gently slide the camera off the mount.
- Connect the camera to the provided charging cable.
- Once fully charged, reattach the camera to the mount.
Ensure the camera is securely mounted to maintain optimal performance and avoid accidental falls.
