Couple watching Crave via their streaming app

<p data-start="84" data-end="430">Crave is one of those subscriptions that can be easy to start and slightly annoying to stop, mostly because there are multiple ways to subscribe. Some people pay Crave directly. Others are billed through Apple, Google Play, or a TV provider. If you try to cancel in the wrong place, you can end up thinking you canceled when you actually did not.</p>
<p data-start="432" data-end="589">This guide focuses on the parts that trip people up, so you can cancel cleanly, avoid double-billing, and know exactly what happens to your access afterward.</p>
<h3 data-start="591" data-end="665">Step 1: Identify where you subscribed (this determines how you cancel)</h3>
<p data-start="667" data-end="748">Before you click anything, answer this question: who takes your money each month?</p>
<p data-start="750" data-end="806">Most Crave subscriptions fall into one of these buckets:</p>
<ol data-start="808" data-end="1107">
<li data-start="808" data-end="861">
<p data-start="811" data-end="861">Direct through Crave (you signed up on crave.ca)</p>
</li>
<li data-start="862" data-end="936">
<p data-start="865" data-end="936">A bundle or partner offer (for example a bundle managed inside Crave)</p>
</li>
<li data-start="937" data-end="998">
<p data-start="940" data-end="998">Apple App Store billing (iPhone, iPad, Apple TV sign-up)</p>
</li>
<li data-start="999" data-end="1041">
<p data-start="1002" data-end="1041">Google Play billing (Android sign-up)</p>
</li>
<li data-start="1042" data-end="1107">
<p data-start="1045" data-end="1107">A TV or telecom provider (you see Crave on your provider bill)</p>
</li>
</ol>
<p data-start="1109" data-end="1280">Why this matters: Crave can only cancel billing that Crave controls. Apple controls Apple billing. Google controls Google Play billing. Providers control provider billing.</p>
<h3 data-start="1282" data-end="1319">Step 2: Cancel in the right place</h3>
<h4 data-start="1321" data-end="1364">If you subscribed directly on crave.ca</h4>
<p data-start="1365" data-end="1554">In general, you cancel from your Crave account area by going to your subscriptions page and selecting &ldquo;Cancel Subscription&rdquo;, then completing the steps until you reach a confirmation screen.</p>
<p data-start="1556" data-end="1663">Tip: Always look for a confirmation message and keep the confirmation email or screenshot for your records.</p>
<h4 data-start="1665" data-end="1726">If you subscribed to a Crave bundle managed inside Crave</h4>
<p data-start="1727" data-end="1941">Bundle cancellations often live under a &ldquo;Manage Plan&rdquo; type page, where you choose something like &ldquo;Change or Cancel Plan,&rdquo; then cancel the bundle from there. Make sure you complete the flow to the confirmation page.</p>
<h4 data-start="1943" data-end="1979">If you subscribed through Apple</h4>
<p data-start="1980" data-end="2122">Cancel from your Apple subscriptions settings, not inside Crave. If Apple is billing you, Crave will not have the power to stop those charges.</p>
<h4 data-start="2124" data-end="2166">If you subscribed through Google Play</h4>
<p data-start="2167" data-end="2315">Cancel from your Google Play subscriptions page, not inside Crave. Also make sure you are logged into the same Google account you used to subscribe.</p>
<h4 data-start="2317" data-end="2372">If you subscribed through a TV or telecom provider</h4>
<p data-start="2373" data-end="2782">If your provider bills you for Crave, you typically need to remove Crave through that provider. This is also the scenario where people accidentally pay twice: once via their provider and once directly to Crave. If you are switching from provider billing to a direct Crave subscription, it is worth linking accounts and confirming exactly which one is active, so you do not end up with duplicate subscriptions.</p>
<blockquote>
<p data-start="2373" data-end="2782"><strong>Ready to cancel?</strong> Use our cancellation form: <a href="https://unsubby.com/en-ca/cancel-crave">Cancel Crave</a>.</p>
</blockquote>
<h3 data-start="2784" data-end="2830">Step 3: Know what happens after you cancel</h3>
<p data-start="2832" data-end="2904">Crave generally behaves like a prepaid subscription service. That means:</p>
<ul data-start="2906" data-end="3137">
<li data-start="2906" data-end="3049">
<p data-start="2908" data-end="3049">Canceling usually stops the next renewal, rather than immediately cutting off access. You typically keep access until your next renewal date.</p>
</li>
<li data-start="3050" data-end="3137">
<p data-start="3052" data-end="3137">Refunds are generally not offered for the unused portion of a current billing period.</p>
</li>
</ul>
<p data-start="3139" data-end="3346">This is important for planning. If you only want to stop future charges, canceling right after a renewal still prevents the next charge, but it will not necessarily get you money back for the current period.</p>
<h3 data-start="3348" data-end="3395">Step 4: Do not assume you can &ldquo;pause&rdquo; Crave</h3>
<p data-start="3396" data-end="3648">Some services let you pause billing for a month. Crave&rsquo;s support content makes it clear that a Crave subscription cannot be paused. If you want a break, cancellation is usually the cleanest option, and you can resubscribe later when a new season drops.</p>
<h3 data-start="3650" data-end="3705">Step 5: Avoid the two biggest cancellation mistakes</h3>
<h4 data-start="3707" data-end="3777">Mistake 1: Canceling in Crave when Apple or Google is billing you</h4>
<p data-start="3778" data-end="3910">This is the classic one. If you subscribed in an app store, your cancellation must happen in that app store&rsquo;s subscription settings.</p>
<h4 data-start="3912" data-end="4005">Mistake 2: Keeping a provider subscription and adding a direct Crave subscription on top</h4>
<p data-start="4006" data-end="4220">It happens when people want to use Crave on more devices or think they need a separate login, and they end up paying twice. If you are changing how you subscribe, confirm your billing source before you resubscribe.</p>
<h3 data-start="4222" data-end="4251">A simple &ldquo;done&rdquo; checklist</h3>
<p data-start="4252" data-end="4297">After you cancel, take 60 seconds to confirm:</p>
<ul data-start="4299" data-end="4636">
<li data-start="4299" data-end="4367">
<p data-start="4301" data-end="4367">You saw a confirmation message at the end of the cancellation flow</p>
</li>
<li data-start="4368" data-end="4463">
<p data-start="4370" data-end="4463">Your account shows an end date or renewal date that indicates the subscription will not renew</p>
</li>
<li data-start="4464" data-end="4509">
<p data-start="4466" data-end="4509">You have a confirmation email or screenshot</p>
</li>
<li data-start="4510" data-end="4636">
<p data-start="4512" data-end="4636">You no longer see Crave as &ldquo;Active&rdquo; in Apple Subscriptions or Google Play Subscriptions (if those were your billing sources)</p>
</li>
</ul>
<p data-start="4638" data-end="4738">That is the difference between &ldquo;I think I canceled&rdquo; and &ldquo;I am definitely not getting charged again.&rdquo;</p>
<p data-start="4638" data-end="4738">If you want another way to cancel your subscription, use our form: <a href="https://unsubby.com/en-ca/cancel-crave">Cancel Crave Subscription</a>.</p>
<ul>
<li data-start="6376" data-end="6465">
<p data-start="6378" data-end="6465"><a href="https://www.crave.ca/en/support/managing-my-crave-account/how-do-i-cancel-my-subscription-91322380" target="_blank" rel="noopener">Crave Support: How do I cancel my subscription?</a></p>
</li>
<li data-start="6466" data-end="6562">
<p data-start="6468" data-end="6562"><a href="https://www.crave.ca/en/support/bundles/how-do-i-cancel-my-bundle-subscription-82202684" target="_blank" rel="noopener">Crave Support: How do I cancel my bundle subscription?</a></p>
</li>
<li data-start="6707" data-end="6812">
<p data-start="6709" data-end="6812"><a href="https://www.crave.ca/en/support/will-i-get-a-refund-if-i-cancel-my-subscription-97594142" target="_blank" rel="noopener">Crave Support: Will I get a refund if I cancel my subscription?</a></p>
</li>
<li data-start="6928" data-end="7038">
<p data-start="6930" data-end="7038"><a href="https://www.crave.ca/en/support/terms-and-conditions-84360459" target="_blank" rel="noopener">Crave Support: Terms and Conditions</a></p>
</li>
<li data-start="7039" data-end="7126">
<p data-start="7041" data-end="7126"><a href="https://support.apple.com/en-vn/118428" target="_blank" rel="noopener">Apple Support: Cancel a subscription on Apple</a></p>
</li>
<li data-start="7127" data-end="7241">
<p data-start="7129" data-end="7241"><a href="https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&amp;hl=en" target="_blank" rel="noopener">Google Play Help: Cancel, pause, or change a subscription on Google Play</a></p>
</li>
<li data-start="7242" data-end="7382">
<p data-start="7244" data-end="7382"><a href="https://support.bell.ca/subscriptions?step=1" target="_blank" rel="noopener">Bell Support: Subscriptions (notes on canceling with a TV provider to avoid duplicate subscriptions)</a></p>
</li>
</ul>

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