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How to Cancel Kayo Sports Subscription
Kayo Sports is an Australian sports streaming service that provides live and on-demand coverage of a wide range of sports, including exclusive content, replays, and multi-view features. If you no longer wish to continue your Kayo Sports subscription, it is essential to cancel it before the next billing cycle to avoid unwanted charges. This page provides a comprehensive guide on how to cancel your Kayo Sports subscription, along with answers to frequently asked questions.
Table of Contents
General Information
Kayo Sports Notice Period & Conditions
Kayo Sports subscriptions are set to auto-renew, meaning that unless you manually cancel before your renewal date, you will be automatically charged for the next billing cycle. If you are on a monthly plan, cancellation must be completed before your next billing date to prevent further charges.
For users on a free trial, failure to cancel before the trial period ends will result in automatic conversion to a paid subscription. Subscribers who signed up through third-party billing platforms like Apple or Google Play must cancel through those respective platforms rather than Kayo directly.
It is important to note that Kayo Sports does not offer prorated refunds for cancellations. This means that once you cancel, you will continue to have access until the end of your current billing cycle, but you will not receive a refund for any unused time.
What Information Does Kayo Sports Need?
To cancel your Kayo Sports subscription, you may be required to provide the following details:
- Full Name registered on your account.
- Email Address associated with your Kayo subscription.
- Subscription Type (monthly, annual, or trial plan).
- Billing Information, including the last four digits of your payment method.
- Reason for Cancellation, which may be requested for feedback purposes.
Providing accurate information will help ensure a smooth cancellation process.
What Happens After I Cancel My Kayo Sports Subscription?
Once your cancellation is processed, your access to Kayo Sports will continue until the end of your current billing period. After this period, you will no longer be able to stream live sports, access past events, or use features such as split-screen viewing.
If you decide to reactivate your subscription at a later date, previous discounts, promotional pricing, or special offers may no longer apply. If your cancellation was made through Apple or Google Play, be sure to check their policies, as access and cancellation conditions may differ from those directly subscribed through Kayo.
Can I Also Contact Kayo Sports Directly?
If you experience difficulties canceling your subscription online, you can contact Kayo Sports customer support through the following options:
- Live Chat: Available on the Kayo Sports website for real-time assistance.
- Kayo Help Center: Offers FAQs and self-service options.
- Email Support: You can submit a written cancellation request.
- Phone Support: Availability may vary based on region.
- Social Media Support: Kayo’s official social media accounts often assist with common customer concerns.
For subscriptions made through third-party providers like Apple or Google Play, you will need to contact their support teams to process your cancellation.
Can I Revoke My Subscription Cancellation?
If you cancel your subscription but later change your mind before the end of your billing period, you may be able to reactivate your plan through your Kayo account settings. Simply log in, navigate to Manage Subscription, and choose Resume Subscription if available.
If your subscription has already expired, you will need to sign up for a new plan. Keep in mind that any prior discounted pricing or promotional offers may no longer be available.
How Can I Check My Current Subscription?
To check the status of your Kayo Sports subscription:
- Log into your Kayo account via the website or app.
- Go to Account Settings to access your subscription details.
- Review Payment and Renewal Information, including your next billing date.
- Check for Active Subscriptions to confirm whether your plan is still running or has been successfully canceled.
If you see that your subscription is still active and you wish to cancel, ensure you do so before your next billing cycle to prevent auto-renewal.
About Kayo Sports
Kayo Sports is one of Australia's most popular sports streaming services, offering coverage of major leagues such as the AFL, NRL, Formula 1, NBA, and more.
What Kind of Subscriptions Does Kayo Sports Offer?
Kayo Sports provides different subscription plans to accommodate various viewing needs:
- Kayo One: Single-device streaming for $25 per month.
- Kayo Basic: Supports streaming on two devices simultaneously for $30 per month.
- Kayo Premium: Allows up to three devices to stream simultaneously for $35 per month.
- Kayo Freebies: Offers limited sports content at no cost.
All paid plans auto-renew unless manually canceled.
People Also Ask
How do I delete a profile on Kayo?
To delete a profile, log into your account, navigate to Profile Settings, select the profile you wish to remove, and click Delete Profile.
How much is Kayo?
Kayo’s subscription costs vary depending on the plan you choose:
- Kayo One: $25 per month.
- Kayo Basic: $30 per month.
- Kayo Premium: $35 per month.
Prices may change due to promotions or discounts.
How do I get into my Kayo account?
Visit the Kayo Sports website or open the Kayo app and enter your registered email address and password. If you have forgotten your password, use the Forgot Password option to reset it.
How do I exit Kayo?
To log out of your Kayo account, go to Account Settings and select Log Out. If you wish to permanently delete your account, contact Kayo Sports customer support.
How do I manage my Kayo subscription?
You can manage your Kayo subscription by logging into your Kayo account settings, where you can:
- Upgrade or downgrade your plan.
- Cancel or reactivate your subscription.
- Update your payment method.
- Modify your account preferences.
For further assistance, visit the Kayo Sports Help Center or contact customer support.
